Part Time - Seasonal Operations Coordinator - Ascend Amphitheater

Overview

As an Operations Coordinator in our iconic venues, you'll provide behind-the-scenes administrative support essential to maintaining operational excellence. You'll support venue leadership across operations, ADA compliance, staffing coordination, and guest services. As the ideal candidate, you'll bring organizational skills and collaborative spirit to deliver exceptional service to guests through unforgettable experiences. Reports to Senior Operations Manager.

• Deliver exceptional guest service by managing inquiries, complaints, and escalations with professionalism. Support safe crowd flow, way finding, and guest safety.
• Assist with daily administrative and general office functions, including maintaining office supplies, invoice processing, and recordkeeping. Serve as a liaison between guests, venue management, promoters, and third-party vendors.
• Create and distribute all day-of-show deliverables, including show sheets, advance information, and credentialing materials in collaboration with venue leaders.
• Assist with event-day operations, including gates, seating, VIP areas, and emergency response with accessibility considerations. Support emergency evacuation planning with a focus on accessible egress.
• Serve as the primary ADA point of contact. Conduct pre-event accessibility checks. Coordinate accommodations and respond to accessibility requests. Partner with operations, security, and production teams to identify and provide guidance for accommodation and guest interactions.
• Maintain documentation of accommodation requests, incidents, and resolutions. Review and update accessibility policies and procedures for continuous improvement.
• Assist recruitment in sourcing candidates and scheduling interviews. Support onboarding new hires through I-9 verification, parking administration, uniform ordering, and related onboarding activities.
• Maintain employee timekeeping and personnel records. Track attendance to ensure timely and appropriate compensation. Ensure personnel transactions are completed per company policy.
• Support employee learning and development. Schedule and track training programs and required certifications. Train and support front-line staff on ADA awareness, accessibility procedures, and inclusive guest service. Coordinate engagement activities.
• Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

• High school diploma or equivalent required

• 2+ years' related experience required

• Effective interpersonal, written and verbal communication skills
• Strong organizations skills and attention to detail
• Proficient with Microsoft Office applications with intermediate Microsoft Excel skills
• Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs

• Must complete Crowd Management training upon hire

• Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing. Occasionally climb, sit, kneel, bend, steps up/down and reach above shoulder. Regularly traverse stairs and walk on uneven terrain, often while carrying product. Frequently lift/carry up to 25 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.

Restaurant/bar/live music environments, indoors and outdoors, subject to both kitchen and customer areas, with large crowds and elevated noise levels.