Food Prep Lead

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Store 4703949: 5400 Old Hickory Blvd, Hermitage, Tennessee 37076

Shift Availability Days - Evenings

Job Type Full time

Essential Duties

• Food Merchandising: Complies with company guidelines for maximizing sales, profitability and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed and priced correctly. Completes build‑to’s for ordering/purchasing merchandise. Maintains inventory by checking in delivery, items, stocking merchandise according to schematic. Validates deliveries by verifying invoices, reviewing discrepancies with Store Manager and delivering outdated merchandise to Store Manager. Prepares displays by assembling, dating and price marking in‑store displays.
  
  Rotates food items, monitors quality and freshness measures to protect customers from illness. Monitors and maintains food preparation area and display cases to attract and retain customers. Assists in training new associates (with an emphasis on excellent customer service). Monitors and organizes inventory to prevent being out of stock. Uses and coaches food service staff to use suggestive selling and other techniques to maximize sales.
  
  Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. Greets customers as they enter the area and thanks customers as they leave. Resolves or assists to resolve routine customer concerns within established guidelines. Reports to work on time and follows the dress and appearance code. Prepares and serves quality food and beverage to satisfy the needs of the customer.
• Facility Condition: Maintains safe and clean work environment by complying with procedures, rules and regulations. Sweeping and mopping or cleaning floors. Dusting and/or washing windows, counters, displays, store areas and bathrooms. Picking up and disposing of trash, litter or debris. Inspect store facilities and equipment for safety, cleanliness, and proper working order. Clean, sanitize, and maintain food service equipment to protect our customers from illness.
• Financial Controls: Notifies the Store Manager of any inventory or operating discrepancy. May receive and sign vendor deliveries and verify quality and quantity of product. Follows Company and/or brand guidelines for product breakage or spoilage.
• Staffing Controls: Supervises the activities of food prep employees engaged in preparing and serving food and other related duties in the absence of the Store Manager. Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards. Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re‑assign duties of employees based on operational or discipline needs.
  
  Assists with counseling of employees and provides feedback to help employees improve performance.
• Internal/External Controls: Follows and ensures food prep employees follow all government laws, health and safety codes, food brand inspection standards, and the Company policies, procedures and standards that apply to the conduct of business. Seeks guidance from the Store Manager and/or appropriate management areas about legal questions or obligations.
• Security Controls: Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, product, equipment and property. Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager. Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Administrative: Attends job‑related meetings (may be required to work irregular hours). Maintains intradepartmental work flow by fostering a spirit of cooperation. Complies with company policies and procedures. Contributes to team effort by…