BNA - Restaurant Manager

Swett’s - Nashville International Airport (BNA)

Position Summary:

The Manager at Swett’s - BNA is the cultural and operational leader of the restaurant, responsible for delivering authentic Southern hospitality, operational excellence, and financial performance in a fast-paced airport environment. This role ensures brand integrity, guest satisfaction, team development, and full compliance with airport and company standards.

• Lead by example with a servant-hearted, hospitality-first mindset.
• Build, coach, and retain a high-performing team aligned with Swett’s legacy and SLA standards.
• Foster a positive, accountable, and inclusive workplace culture.
• Conduct daily pre-shift huddles focused on service, execution, and team connection.

• Deliver warm, genuine Southern hospitality to every traveler.
• Resolve guest concerns with empathy and urgency.
• Maintain high guest satisfaction scores and mystery shop performance.
• Ensure speed of service and consistency during peak travel periods.

• Oversee daily restaurant operations including opening/closing, staffing, and service flow.
• Ensure strict adherence to food safety, sanitation, and health department standards.
• Maintain brand standards for food quality, presentation, and cleanliness.
• Execute airport-specific operational requirements (badging, security, compliance).

• Manage labor schedules to align with flight volume and sales forecasts.
• Control food and labor costs while maintaining service excellence.
• Review daily, weekly, and period financial reports.
• Drive sales through execution, upselling, and team engagement.

• Train and certify team members using Airport Hospitality Academy (AHA) and SLA-1 standards.
• Conduct ongoing coaching, performance reviews, and skill development.
• Ensure all employees are properly onboarded, badged, and compliant.

• Ensure compliance with airport authority rules, TSA guidelines, and company policies.
• Maintain accurate documentation for audits, inspections, and compliance reviews.
• Lead with safety, accountability, and operational discipline.

• 3+ years of restaurant management experience (airport or high-volume preferred).
• Strong leadership, communication, and team-building skills.
• Proven ability to manage labor, food cost, and profitability.
• Experience with POS systems and operational reporting.
• Ability to work early mornings, nights, weekends, and holidays.
• Ability to pass airport background check and obtain security badge.