Multi Unit GM - QSR

About First Meridian Services

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.

The General Manager is responsible for overseeing all aspects of daily operations of 2 of our locations to ensure a high-quality dining experience for guests. This role includes managing staff, inventory management, ensuring compliance with health and safety regulations, and driving business growth through strategic planning and excellent customer service. Strong leadership, organizational skills, and a commitment to delivering exceptional service are essential for success in this position.

• Oversee daily operations of the restaurants, ensuring efficiency and high standards of service.
• Manage staff, including hiring, training, scheduling, and performance evaluations.
• Develop and implement strategies to increase revenue and customer satisfaction.
• Monitor inventory levels and order supplies as needed.
• Ensure compliance with health, safety, and sanitation regulations.
• Review monthly Profit & Loss statements with Director of Operations and develop action plans to address areas of concern.
• Handle customer complaints and ensure excellent customer service.
• Maintain financial records, including budgets, sales reports, and payroll.
• Collaborate with Executive Chef and kitchen staff to ensure smooth operations and high-quality food.
• Foster a positive and productive work environment.
• Ensure all equipment is properly maintained and operational.
• Conduct regular inspections to ensure the restaurant meets all regulatory requirements.

• Highest standards of integrity, and discretion, with proven ability to maintain confidentiality.
• Strong understanding of restaurant operations.
• Highly organized, detail oriented, and common sensical.
• Effective communication skills both verbal and written, including the ability to coach, direct, and influence a diverse group of individuals.
• A leadership style that promotes respect, collaboration, and teamwork.
• Demonstrated ability to troubleshoot and competently problem-solve.
• Flexible to work nights, weekends, and holidays.
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations.
• Ability to use basic math; e.g., addition, subtraction, and basic fractions.
• Must pass a 10-year background check.

• High School diploma and some college preferred.
• 5+ years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Experience with inventory management, budgeting, and financial reporting.
• Extensive knowledge of restaurant operations, including front-of-house and back-of-house management, food safety regulations, and customer service standards.
• Serv Safe certification required.

Airport:
This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant:
This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the General Manager to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent…