General Manager

Assistant General Manager

Join to apply for the Assistant General Manager role at ELIA GROUP
. The role is within ELIA Group, a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States.

In Real Estate & Development and Hospitality, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award‑winning real estate development and hospitality projects.

You will work in a fast‑paced, high‑energy environment. Come join our team and provide our guests with warm hospitality, exceptional service and fabulous food.

• Provide inspirational leadership with an emphasis on operations, food and service quality, people development, hospitality, cleanliness, and sales/profitability.
• Champion the guest experience while instilling a culture of guest first hospitality.
• Collaborate with kitchen management to ensure strict standards for cleanliness, food safety, sanitation, food presentation, preparation times, freshness, and recipe adherence are met.
• Support in‑store training initiatives, monitoring training processes to ensure quality and consistency.
• Ensure that private events, catering, and banquets are properly executed.
• Be a wine ambassador and represent all wines on the list.
• Control cash and other receipts by adhering to cash handling and recognition procedures in accordance with company policies and procedures.
• Prepare all required paperwork, including forms, reports and schedules, in an organized and timely manner.
• Continuously develop and motivate the team to deliver legendary customer service.
• Solicit guest feedback to understand guest needs and the needs of the local community.
• Utilize management information tools and analyze financial reports to identify and address trends and issues in sales, promos, voids, labor costs, food costs and operational expenses.
• Ensure the company's policies and procedures are properly executed.

• Minimum 5 years of high‑volume restaurant and fine dining experience
• Extensive wine knowledge;
  Sommelier certificate preferred but not required
• Demonstrates excellent leadership skills and sound business ethics
• Great oral and written communication skills
• Strong interpersonal and conflict resolution skills
• Must be self‑motivated and guest focused
• Excellent organizational/time management skills
• Results driven and able to meet deadlines
• Familiar with touch‑screen POS systems including backend reports
• Well versed in inventory management and troubleshooting, including food and beverage
• Food safe certification and responsible alcohol training

• Dental insurance
• Health insurance
• Vision insurance
• Employee discount

The position is regularly required to stand, reach, bend, and lift heavy objects. The noise level in the work environment is typically high.

• Stamina and endurance:
  Ability to stand and walk for extended periods during shifts, especially during busy service hours.
• Mobility:
  Capability to move around the restaurant quickly and efficiently, managing various areas such as the dining room, kitchen, and bar.
• Manual dexterity:
  Proficiency in handling tasks like setting tables, handling reservation systems, and managing service equipment.
• Strength:
  Ability to lift and carry light to moderately heavy items, such as trays, wine boxes, or small furniture.
• Good vision and hearing:
  Essential for observing the dining room, ensuring service quality, and addressing guest needs.
• Calm under pressure:
  The ability to maintain composure during busy or stressful situations is key to ensuring smooth operations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Fine Dining Experience