QA Performance Lead – Call Center Operations
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-01-24
Listing for:
ITCON Services
Full Time
position Listed on 2026-01-24
Job specializations:
-
Quality Assurance - QA/QC
Quality Technician/ Inspector, QA Specialist / Manager, Quality Control / Manager
Job Description & How to Apply Below
A law enforcement support services company seeks a meticulous Quality Assurance Manager for its Nashville operation. The role involves owning the Quality Control Plan, ensuring high-quality standards amidst critical operations. Key responsibilities include developing compliance processes, conducting quality assessments, and generating performance reports. The ideal candidate possesses over 5 years of experience in Quality Assurance management within a federal or high-volume contact center environment, along with relevant certifications.
US citizenship is required.
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