Process Support Specialist

Duties and Responsibilities

• Understand and document current processes, workflows, and associated metrics.
• Analyze data to identify process improvement opportunities.
• Develop hypotheses for how potential improvements can be implemented and measured.
• Design and execute experiments to test the validity of hypotheses.
• Implement solutions that have been proven effective through experimentation.
• Train and support employees in the use of new or improved processes.
• Monitor process performance metrics to ensure that improvements are maintained over time.
• Prepare reports documenting process improvements and their impacts.
• Present findings and recommendations to senior management.
• Serve as a subject matter expert on process improvement methodologies.
• Stay up-to-date on best practices in process improvement and share knowledge with team members.
• Participate in process improvement initiatives across the organization.

Associates Required

Bachelors Preferred

Associate or Bachelor's degree in business, healthcare, or a related field OR 3+ years of experience in process improvement, quality assurance, or a similar role.

3+ years of experience in process improvement, quality assurance, or a similar role.