Homeless Outreach Coordinator; Prog Spec -Office of Homeless Services

Position Overview

The Homeless Outreach Coordinator (Prog Spec
2) is a Civil Service position with the Office of Homeless Services. The purpose of this position is to implement an ongoing coordination effort with Metro and nonprofit partner organizations to ensure people experiencing outdoor homelessness are quickly linked to services to help them move off the streets, encampments, and other places not meant for human habitation. The Homeless Outreach Coordinator will follow up with Metro requests about outdoor homelessness.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

Incumbent may be required to work some early mornings, evenings and as needed.

• Build and maintain collaborative relationships with different Metro departments, social service agencies, businesses, state government agencies, and neighborhood organizations to advocate, educate, and collaborate with the goal of moving people off the streets and linking them with needed support as quickly as possible; participate in regular check-ins with Metro precincts, District Council members, and addressing daily HUB requests.
• Assist with data entry projects, including promoting HMIS data entry with partner agencies and Coordinated Entry, to help ensure OHS has a solid overview of what outdoor homelessness looks like in Nashville and to start the coordinated entry process for people living outdoors.
• Provide direct outreach services and help fill gaps in the community by providing housing navigation to people who are sleeping outside in Davidson County.
• Help maintain an accurate contact list of all outreach groups for the Office of Homeless Services and share it with community partners.
• Co‑lead efforts to ensure we have the most accurate Point In Time (PIT) count in our community, and staff other Homelessness Planning Council committees as requested; staff committees and coordination meetings as assigned.
• Initiate and support processes that reduce harm to people experiencing unsheltered homelessness and advocate for people living outdoors while encouraging them to access shelter and services.
• Coordinate extreme weather responses and be available to fill staffing needs if Metro opens overflow facilities including the coordination of Metro’s cold weather response.
• Assist in staffing phone lines designated to improve the coordination of services and/or outreach to landlords.
• Other duties as assigned.

Bachelor’s degree.

• Additional experience may be considered in lieu of degree (1:1 ratio).

We encourage individuals with lived experience to apply for this position.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note:

Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Three (3) or more years of experience working with people experiencing homelessness.
• Experience in crisis management/mediation and trauma‑informed care.
• Experience creating spreadsheets/databases and creating reports.
• Proficiency in Microsoft Office Outlook, Word, Excel, PowerPoint.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at .

Full‑time, Civil Service positions – 10 vacation days per year (increasing after 5 years of service); 1 sick day per month; 12 paid holidays per year.

Public Safety – Sworn and Civilian positions – 20 vacation days per year; 3 personal days per year; 1 sick day per month; 12 paid holidays per year.

Part‑time, Non Civil Service positions – Visit HR and Benefits webpages for more information.

Full‑time, Non Civil Service positions – contact hiring department for benefits information.

Seasonal/Temporary positions – no benefits offered.