Lead, Customer & Business Comm

Lead, Customer & Business Communications

Date: Feb 3, 2026

Location: Nashville, TN, US, 37214

Company: Spire Inc.

At Spire, we're committed to understanding the needs of the homes and businesses we serve. We hire driven, collaborative people who share our values of safety, inclusion and integrity and demonstrate the competencies that bring the Spire vision, mission and culture to life. The values include adaptability, collaboration and ownership, and we strive to create an environment where employees feel welcome, respected and valued.

Spire is seeking a Lead, Customer and Business Communications for Spire's Tennessee region. This role focuses on producing and implementing customer communications for the Nashville area, with front-line support for external marketing initiatives, local media and public relations, employee communications, and community impact and engagement efforts. The role is primarily focused on customer communications but offers opportunities in broader communications activities.

The successful candidate will be a hands-on, go-to communicator with a service-excellence bias and the ability to collaborate with operational partners to ensure seamless communications for external and internal audiences.

• Plan, manage and implement relevant and engaging customer content for the Tennessee region, in collaboration with the Communications and Marketing team
• Implement customer communications for the transition of new Tennessee customers to Spire; engage with third parties to meet communication deadlines
• Manage and coordinate development of customer communications in support of safety, regulatory and compliance, customer experience, legal and business development that align with Spire's vision; drive engagement, support retention and strengthen community relationships
• Implement and maintain communications and marketing programs for customers and employees using all relevant channels (employee intranet, multimedia, newsletters, email, etc.) in collaboration with the broader corporate communications team
• Provide local support for internal communication needs with the employee communications team
• Support Nashville-area marketing initiatives, aligning messaging with broader corporate goals
• Collaborate with the Customer Communications and Marketing Manager and the Communications team to support local business and economic development initiatives
• Provide front-line support for community impact and engagement efforts in the Nashville area, as needed
• Support employee engagement activities, including volunteerism, nonprofit events and corporate initiatives
• Serve as local media contact for the Tennessee utility; handle public relations, issues management and crisis communications with field, operations/dispatch, claims, customer experience and leadership teams; maintain the local 24/7 media line and coordinate media requests
• Provide communications support for departments such as drafting/reviewing letters, articles, memos, fact sheets and speeches; oversee the creation of print and digital materials as needed
• Champion the company's brand standards, strategic direction and employee engagement initiatives; align strategy, content, voice and messaging with Spire's mission and brand
• Other duties as assigned

• Professional writer with a strong customer communications background and experience in a variety of voices and vehicles
• Employee- and team-focused, results-driven
• Calm under changing conditions with ability to pivot
• Attention to detail with initiative and ethics; commitment to a safe work environment and diverse workforce
• Ability to work with internal and external stakeholders, including senior leaders
• Excellent presentation, time management and prioritization skills; ability to manage multiple projects with competing deadlines
• Experience with marketing automation tools and digital-first best practices preferred
• Strong understanding of the Nashville region and its communities and stakeholders
• Strong listening and problem-solving skills; friendly and approachable

None

Bachelor's degree in communications, marketing, business, journalism, or related field

• At least ten years of professional experience in communications (customer, public relations, advertising, customer experience, etc.); strong emphasis on customer communications
• Experience supporting media and public relations
• Proficiency in Microsoft Office and digital tools; marketing automation experience preferred
• Ability to make data-informed decisions
• Understanding of the Nashville region and its stakeholders
• Experience in a regulated industry preferred
• Extensive experience in project management

Hybrid work environment. In-office work will be in Nashville, with collaboration with team members in St. Louis, Birmingham and Kansas City. Up to 20 percent travel to other Spire offices and employee…