Community Relations Manager - Hickory Hollow

Community Relations Manager - Cortland Hickory Hollow

Join to apply for the Community Relations Manager - Cortland Hickory Hollow role at Cortland

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best hypertown ot organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

• Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement.
• Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines.
• Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections.
• Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely.
• Manage and maintain vendor relationships.
• Assist the community’s COE with accepting dash out notices, service requests, resident transfers and other in-person resident needs.
• Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond.
• Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary.
• Greet and communicate with walk-in prospective residents.
• Process in-person rental payments.
• Deliver notices to residents as needed.
• Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics.
• Establish, manage, and maintain marketing programs and social media presence.
• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance.
• Inspire your community colleagues to continually strengthen resident event strategies.
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals.

• Your reputation as AKA eight manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences.
• Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region.
• You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs.

• Bachelor’s degree or equivalent industry / customer service experience required
• 3+ years of Property Management experience preferred
• Experience in sales and customer service
• Excellent written and verbal communication skills
• Stellar attention to detail and organization skills
• Strong analytical, critical thinking and problem-solving skills
• Able to multitask and meet deadlines in a timely and organized manner.
• Proficiency in Microsoft Office Suite, Funnel, One Site and Real Page applications
• Flexibility to work weekends and/or extended hours as needed

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortlan…