Community Relations Manager - Nashville

Overview

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution drives growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Cortland is expanding in the Greater Nashville, TN area. Join us for a Career Fair at Cortland at the Nations on Thursday January 29 from 10am–4pm to learn more about this opportunity and other career paths with Cortland. The Career Fair will showcase opportunities with Cortland in areas like:

• Community Manager
• Assistant Manager (Community Relations Manager)
• Leasing Consultant
• Maintenance Supervisor
• Maintenance Technician (HVAC Certified)

As a Community Relations Manager, you will take a leading role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home and environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system. You will work closely with your COE and lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion-dollar multifamily apartment communities.

• Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement.
• Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines.
• Perform regular community inspections (vacancies, make-ready apartments, models) as well as conducting move-in and move-out inspections.
• Regularly inspect the property for policy violations, needed repairs, and overall appearance, and resolve concerns timely.
• Manage and maintain vendor relationships.
• Assist the community’s COE with accepting move-out notices, service requests, resident transfers, and other in-person resident needs.
• Partner with your COE to monitor resident satisfaction levels to ensure we are delivering what residents expect and beyond.
• Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion with follow-ups where necessary.
• Greet and communicate with walk-in prospective residents.
• Process in-person rental payments.
• Deliver notices to residents as needed.
• Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics.
• Establish, manage, and maintain marketing programs and social media presence.
• Guide your team in creating meaningful resident experience programs by developing tactical plans and evaluating community performance.
• Inspire your community colleagues to strengthen resident event strategies.
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve retention goals.

• Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager can rely on you to run the community during absences.
• Your team is central to top-tier customer satisfaction and generating ideas that spread to other communities in the region.
• You serve as the liaison for residents and prospective residents to access the best service and support channels.

• Bachelor’s degree or equivalent industry/customer service experience required
• 3+ years of Property Management experience preferred
• Experience in sales and customer service
• Excellent written and verbal communication skills
• Stellar attention to detail and strong organizational skills
• Strong analytical, critical thinking, and problem-solving skills
• Able to multitask and meet…