Assistant Manager, VUPD Dispatch

Overview

The Shift Manager, Dispatch will assist with the management of the Vanderbilt University Police Department (VUPD) Dispatch Center at Vanderbilt University, under the general direction of the Manager of the Dispatch Center. This role will manage the dispatching operations, which include supervising and coordinating the dispatch center activities. This role will manage staff, ensure that the established laws, regulations, rules, policies, and procedures are followed.

This role will implement management practices that optimize the department's resources while ensuring efficient use of the department's personnel and facilities.

Vanderbilt University Public Safety (VUPS) is led by the Office of the Chief of Police in the Division of Administration. VUPS is a dedicated team of over 400 professionals united by a shared commitment to fostering a safe, secure, and welcoming environment for all in the Vanderbilt community, as well as the Vanderbilt University Medical Center. Organized into several specialized units, our department includes commissioned officers, security professionals, and skilled administrative staff—all working collaboratively to uphold the highest standards of community-based policing.

• Administrative Responsibilities
• Assist the Manager of the Dispatch Center with ensuring the operational readiness of the Dispatch Center, to include all associated equipment and resources.
• Assist with the development and implementation of policies and procedures for the Dispatch center operations.
• Assist with planning short- and long-range planning to include program updates and equipment needs.
• Assist with hiring personnel and addressing employee discipline issues, including termination, in accordance with accepted management practices and department policies.
• Assist with the preparation and interpretation of quarterly statistical documentation to analyze the Center's performance and operational trends.
• Make recommendations to the Manager on how to improve performance and trends.
• Assist with investigations and respond to inquiries and complaints from the public or department personnel regarding services provided by the center and department.
• Manage the training and development program for the Telecommunications Supervisor role.
• Serve as a Telecommunications Officer when needed.
• Serve as the VUPD Terminal Agency Coordinator (TAC) or the ALT Terminal Agency Coordinator (ALT-TAC) for the TN Information Enforcement System (TIES), System administrator for Computer Aided Dispatch (CAD).
• Ensure proper build and documentation are captured for citizen and Officer Safety.
• Ensure quality material in both CAD and Records Management System (RMS) is preserved for Citizen, Officer Safety.
• Serve as CALEA Public Safety Communications and Law Enforcement Accreditation team member.
• Ensure the standards are met for the Vanderbilt Public Safety Department.
• Training
• Manage the Center's Training Program by becoming a certified training instructor. Certification is required to ensure efficient employee development and Center operations by managing the curriculum, assessing training records and needs, and facilitating training modules as needed.
• Manage yearly training and training requirements related to the position.
• Maintain educational knowledge by attending conferences, conventions, and other educational meetings to ensure we are compliant with state, regional, and national trends in 9-1-1 technology, policies, and procedures.
• Community Services
• Meet regularly with the Center users and customers (e.g., the Patrol Division, other agencies, and regional E 9-1-1 committees) to assess their needs and to develop plans to meet those needs.
• Serves as the Center's liaison to these user and customer groups.
• Serve as a representative for the VUPD Dispatch Center on a variety of committees and project teams throughout Vanderbilt Public Safety and the University.
• Provide educational and training opportunities to the public in and outside law enforcement in coordination with Community Relations.
• Other duties as assigned.

• Excellent analytical and organizational skills are necessary.
• The ability to work well under pressure and in complex situations is necessary.
• The ability to remain calm and objective throughout stressful and unpleasant situations is necessary.
• Expert level using Excel, PowerPoint, and other computer programs is preferred.
• Experience working with the public and providing excellent customer service through verbal and written communication is necessary.

• A high School diploma or GED is required.
• An associate's degree or some college education is preferred.
• A valid driver's license is required.
• Two (2) years of experience working in an emergency call center setting is necessary.
• Two (2) years of supervisor or management experience is highly preferred.

Vanderbilt University Public Safety Department