Shift Lead Kitchen Operations Bellevue

Shift Lead / Kitchen Operations / Chick-fil-A Bellevue 7606 Hwy 70 S (next to Publix)

NOTE:

Those in our leadership pathway come on board as team members, are quickly trained to master operational responsibilities, and proceed through a leadership development structure to be considered for the next step of shift lead / team lead designation.

Work with the Director - Back of the House (BOH) + Financial Management to achieve excellence in BOH Operations and Financial Management. This role is a leader and critical in ensuring Chick-fil-A Bellevue (West Nashville) succeeds in:

• Financial Stewardship management through Food Cost, Labor Cost, and Repairs & Maint.
• Yearly & Quarterly Planning
• Back of House Staffing and Operations
• Leadership and People Development of Back of House Team
• Vision and Service Model compliance throughout all oversight areas

• Develop a restaurant culture of growth and hospitality-minded team members and leaders, emphasizing product knowledge, stewardship, excitement, and generosity. Incorporate this into training, ongoing development, communications, and daily culture.
• Maintain alignment with the Operator and the Director - Back of the House + Financial Management vision.
• Ensure stewardship systems are implemented throughout the restaurant.
• Create a center of excellence by leading and implementing systems that set standards for innovation and high-performance teams across Chick-fil-A.
• Support the Director - Back of the House + Financial Management in creating, maintaining, and approving all schedules and shift changes among BOH Team Members, ensuring appropriate coverage for call-offs and no-shows.
• Handle discipline procedures for actions not meeting CFA standards, including documentation for all team members failing to meet expectations.
• Assist during the hiring process by screening resumes, conducting interviews, and performing reference checks.
• Ensure Team Leaders discipline actions align with Chick-fil-A standards and the Team Member Handbook.
• Promote sales growth, creativity, and innovation within the business.
• Approve all schedule and shift changes, ensuring proper coverage.
• Follow all Chick-fil-A standards and procedures, coaching team members and leaders to do the same.

• Strategic thinking, goal orientation, and tech-savviness
• Excellent communication skills, capable of handling difficult situations and diverse teams
• Mature, dependable, results-oriented, and detail-oriented
• Professional marketing or communications experience
• Strong business and community contacts
• Self-motivated, creative, flexible, and able to work well independently and in teams
• Good business sense and achievement drive
• Effective written and verbal communication skills
• Strong project and time management skills
• Unquestionable integrity and a positive representation of Chick-fil-A
• Passionate about building client relationships
• Servant leadership with a stewardship mindset

• Bachelor's degree or higher, preferably in business or marketing
• Leadership experience in food service operations
• Minimum of 2 years of experience
• Bilingual in English and Spanish

This is a full-time position requiring excellent time management, self-direction, high organization, and mastery of all restaurant roles.