Manager Kitchen Operations Charlotte Pike

Role Summary

Work with the Director - Back of the House (BOH) + Financial Management to achieve excellence in BOH Operations and Financial Management. This role is a leadership position and a key component in ensuring the success of Chick-fil-A Charlotte Pike - Nashville in the following areas:

• Financial Stewardship management through Food Cost, Labor Cost, and Repairs & Maintenance
• Yearly & Quarterly Planning
• Back of House Staffing and Operations
• Leadership and People Development of Back of House Team
• Ensuring vision and Service Model compliance across all oversight areas

General Responsibilities:

• Develop a restaurant culture centered on growth and hospitality-minded team members and leaders, emphasizing product knowledge, stewardship, excitement, and generosity. Incorporate these values into training, ongoing development, communications, and daily culture.
• Maintain alignment with the vision shared by the Operator and the Director - Back of the House + Financial Management.
• Ensure stewardship systems are implemented throughout the restaurant.
• Create a center of excellence within your area of responsibility by leading and implementing systems that set standards for innovation and high performance across Chick-fil-A.
• Support the Director - Back of the House + Financial Management in creating, maintaining, and approving all schedules and shift changes among BOH Team Members. Ensure appropriate coverage for call-offs and no-shows.
• Handle disciplinary actions for actions that do not meet CFA standards, and document all disciplinary measures appropriately.
• Assist in the hiring process, including resume screening, interviews, and reference checks.
• Ensure Team Leaders enforce discipline for violations of Chick-fil-A standards and the Team Member Handbook.
• Promote a sales growth mentality and encourage creativity and innovation.
• Create, maintain, and approve all schedules and shift changes, ensuring appropriate coverage.
• Follow all Chick-fil-A standards and procedures, coaching team members and leaders to do the same.

Skills:

• Strategic thinking, goal-oriented, tech-savvy
• Excellent communication skills, capable of handling difficult situations and working with diverse teams
• Dependable, mature, results-oriented
• Highly detail-oriented and observant
• Professional marketing or communications experience
• Strong network of business and community contacts
• Self-starter, creative, flexible
• Excellent public/networking skills
• Good business sense, achievement-driven
• Strong written and verbal communication skills
• Effective project and time management skills
• Unquestionable integrity; represents Chick-fil-A well
• Passionate about building client relationships
• Ability to work independently and as part of a team
• Servant spirit with a strong sense of stewardship

Preferred Qualifications:

• Bachelor's degree or higher, preferably in business or marketing
• Experience in food service operations leadership
• Minimum of 2 years of relevant experience
• Bilingual in English and Spanish

This is a full-time position requiring excellent time management, self-direction, and organization. The candidate must master all knowledge and skills related to every position in the restaurant.