District Manager - Southeast

District Manager - Service Operations

Location:

Flexible within Urbanex markets (Southeast United States)

Reports to:

Vice President of Operations and/or CEO

Compensation:
Competitive base salary + performance incentives

The District Manager - Service Operations is a key field leadership role responsible for driving operational excellence, customer satisfaction, and financial performance across 4-6 Urbanex branches. This position bridges executive strategy with local execution, ensuring consistent service delivery, profitability, and adherence to Urbanex standards. The ideal candidate is a data-driven, hands‑on operator who thrives in a dynamic, growth‑oriented environment. They combine strong leadership, analytical rigor, and a people‑development mindset to build and sustain high‑performing branch teams that deliver world‑class pest control services.

• Own operational performance, profitability, and customer retention across assigned branches.
• Drive process adherence, safety compliance, and quality of service delivery.
• Monitor daily/weekly performance metrics (e.g., Domo, Field Routes) and implement corrective action plans for underperforming branches.
• Conduct in‑field evaluations, ride‑alongs, and operational audits to ensure alignment with Urbanex service standards.

• Lead and coach Branch Managers and Assistant Branch Managers to ensure high performance and strong leadership bench strength.
• Conduct regular 1:1s, performance reviews, and professional development planning.
• Identify and mentor emerging leaders within branches to build succession pipelines.
• Reinforce Urbanex's cultural values - Play Like Champions, Unwavering Character, Commit to Better, Wholehearted Connection, and Belief Is Contagious.

• Drive superior customer satisfaction and retention rates through consistent service execution.
• Partner with branch leaders to resolve escalations and integrate customer feedback into operational improvements.
• Collaborate with Sales and Customer Success teams to ensure smooth handoff and delivery readiness during growth surges.

• Oversee P&L health for each branch; manage labor, materials, and overhead costs to achieve margin targets.
• Partner with Finance to validate and analyze branch budgets, forecasts, and expenditures.
• Lead structured monthly and quarterly performance reviews focused on profitability and operational KPIs.

• Maintain a high‑visibility leadership style with weekly market visits and frequent field coaching.
• Promote accountability, recognition, and operational consistency across all assigned branches.
• Conduct weekly 1:1s with Branch Managers and monthly District Business Reviews summarizing performance, wins, and action plans.

• Play Like a Champion:
  Bring resilience, positivity, and purpose to every call.
• Unwavering Character:
  Do the right thing, even when no one's watching.
• Commit to Better:
  Embrace challenges as growth opportunities.
• Wholehearted Connection:
  Build genuine rapport with customers and teammates.
• Belief Is Contagious:
  Inspire growth by empowering others.

• 8+ years of progressive leadership in pest control, HVAC, or similar home service operations.
• Demonstrated success managing multi‑branch or multi‑region field operations.
• Proven track record improving P&L performance, retention, and service quality.
• Strong analytical, organizational, and communication skills.
• Experience with operational technology (e.g., Field Routes, Domo).
• Willingness to travel 30‑50% of the time.

• Base Salary: $75,000 - $90,000
• Incentives:
  
  Based on branch performance, profitability, and retention metrics
• Target OTE:
  Competitive with industry benchmarks