General Manager - Pinnacle

Company Information

Aeg has played a pivotal role in transforming sports and live entertainment for more than 20 years. We host over 160 million guests annually and present more than 22,000 events worldwide. We aim to create memorable moments, promote sustainability, and foster diversity and inclusion.

The General Manager is the central operational leader of the venue, coordinating all key functions and teams to drive effective, reliable day‑to‑day operations. Duties include providing leadership and direction to operational departments, managing staff, executing organizational plans, and serving as the primary liaison to corporate leadership, external partners, governing agencies, media, and the general public.

• Operations: oversee all facility operations and staff; review and update policies and SOPs to improve efficiency and safety.
• Compliance: ensure operations follow all local, state, and federal regulations, including OSHA/CalOSHA.
• Annual planning: develop the operating calendar, activity schedule, operating hours, attendance, and revenue projections.
• Budget and event costs: prepare and monitor program budgets; oversee event cost accounting, including rentals, box office, equipment, staffing, security, and production labor.
• External partners: manage relationships and day‑to‑day coordination with security, concessionaires, and other contracted service providers.
• Reporting: maintain all required reports for the city and/or management firm.
• Daily oversight: coordinate plans, programs, and events; conduct post‑event operational and financial reviews.
• Internal communication: hold operational and financial meetings with accounting and staff.
• Customer service: respond to inquiries and resolve issues within 24 hours.
• Staffing: recruit, hire, train, supervise, and evaluate management and administrative staff; set staffing structure, maintain job descriptions, and ensure timely performance reviews.

• BA/BS Degree (4‑year) in a related field.

• 10+ years of related work experience.
• Experience and knowledge in overseeing a physical venue.
• Experience with management, leadership, and conflict resolution.

• Must have management experience and exceptional leadership abilities.
• Must have proven track record of developing and managing budgets.
• Computer savvy and proficient in Microsoft Office (Word, Excel, Outlook).
• Self‑motivated with the ability to work in a fast‑paced environment.
• Excellent written, listening, and verbal communication skills.
• Must be a creative, detail‑oriented person with an outgoing personality.
• Knowledge of the music industry preferred.

• BA/BS Degree (4‑year) in a related field.
• 10+ years of related work experience.
• Experience and knowledge in overseeing a physical venue.
• Experience with management, leadership, and conflict resolution.
• Must have management experience and exceptional leadership abilities.
• Must have proven track record of developing and managing budgets.
• Computer savvy and proficient in Microsoft Office (Word, Excel, Outlook).
• Self‑motivated with the ability to work in a fast‑paced environment.
• Excellent written, listening, and verbal communication skills.
• Must be a creative, detail‑oriented person with an outgoing personality.
• Knowledge of the music industry preferred.

• Standing.

Payscale: $123,000 - $133,000

This position is eligible for a bonus under the current bonus plan requirements.

Full‑time comprehensive benefits package includes medical, dental, and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) plan (with a current employer match of 3%), flexible spending, health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.