Vehicle Inspector

Overview

ACV offers a dynamic, people-first culture with growth and autonomy. We provide competitive compensation and learning opportunities to help you advance. We hire people who share our passion, bring innovative ideas, and enjoy a collaborative atmosphere. ACV is a technology company transforming how dealers buy and sell cars online, building a trusted and efficient digital marketplace with data solutions that provide transparency and insights.

ACV Auctions Inc. (ACV) includes brands such as ACV Auctions, ACV Transportation, Clear Car, MAX Digital and ACV Capital within Marketplace Products, as well as True
360 and Data Services. We focus on the wellness of our teammates and offer a comprehensive benefits and leave program to support Health, Physical, Financial, Social and Emotional well-being.

ACV Auctions is seeking an enthusiastic Inspector who has a knack for cars and wants to join a growing company. Our Inspectors are the face of our company, possess deep knowledge about cars, and explain information to clients in a clear, customer-friendly way. They are meticulous, energetic, and dedicated to delivering trust, transparency, credibility, and exceptional customer service.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease sites to detect damage, missing parts, and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team upsell or cross-sell services and products.
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect and write condition reports, and list vehicles to sell on the auction platform.
• Capture multiple overall and damage photos, match them to the vehicle, and upload to the image server using the company-issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
• Perform additional duties as assigned.

• 1 year of experience in the automobile field (body, paint and mechanical repair knowledge) with a customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem-solving aptitude with resourcefulness and innovative approaches.
• Proven ability to work independently with minimal supervision while contributing to a team.
• Excellent communication skills with the ability to understand customer needs and expectations.
• Valid driver’s license and a validly registered and insured motor vehicle.
• Knowledge of systems, relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to 25 lbs or more, bending, and squatting.
• Ability to drive both manual and automatic transmission vehicles.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Start rate beginning at $18.50 per hour. This position is eligible for additional compensation under ACV’s incentive compensation plan. Final compensation is based on relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

ACV is committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We are an equal opportunity employer and do not discriminate on any protected characteristic. If you require a reasonable accommodation during the application process, please let us know.

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