Service Coordinator

Overview

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets.

As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee.

Reporting to the Operations Manager, AV Deployment, Flexdrive is seeking a decisive Service Coordinator to manage the service workflow and technician efficiency for our 24/7 AV operations. This role oversees the complete repair lifecycle, from initial intake of a vehicle requiring service through to its final release back into the active fleet. The objective is to maintain optimal service throughput, ensuring technicians are supported with necessary work assignments, comprehensive vehicle information, and correct parts inventory to minimize downtime and uphold high availability standards for an autonomous fleet.

The Service Coordinator acts as the central hub for all vehicle maintenance and repair logistics, directly impacting the operational efficiency and reliability of Flexdrive’s AV deployment.

This position offers exposure to cutting-edge AV technology and supply chain management in a highly regulated environment. The role requires balancing operational efficiency with security standards, providing 24/7 support coverage, and maintaining accurate inventory. If you excel at detailed inventory management and thrive in mission-critical operations, we encourage you to apply.

• Day Window Shift Pattern:
  This role supports 24/7 AV depot operations and requires availability to work day shifts, with hours scheduled between 6:30 AM – 9:30 PM. Specific shift times and schedules will be determined based on operational needs and business requirements.
• Work Order Management & Service Coordination:
• Repair Order Processing:
  Initiate work orders based on vehicle diagnostics, inspection findings, and automated alerts; close completed repairs after verifying all labor and parts are accurately documented in the fleet management system.
• Shop Flow & Dispatch:
  Actively manage work assignments to technicians based on their skill level, current workload, and the depot's priority targets to maximize shop throughput.
• Service-Parts Integration:
  Allocate parts inventory to active work orders, coordinate parts availability with repair schedules, and ensure consumption is properly tracked to vehicle/work order for warranty and billing accuracy.
• Repair Documentation:
  Maintain detailed service records including diagnostic findings, repair actions, and parts used, ensuring compliance with partner documentation standards and supporting vehicle history tracking.
• Technician Liaison:
  Communicate repair priorities, parts availability status, and work order updates between depot operations and maintenance teams to optimize vehicle turnaround time.
• Cycle Time Management:
  Track vehicle downtime against SLAs. Proactively identify stalled vehicles and escalate as needed, collaborating with individuals and leadership to quickly resolve issues such as parts delays or diagnostic challenges.
• Labor Management:
  Review technician time punches against standard repair times (SRTs). Identify technicians who are struggling with specific repair types and flag for training.
• Quality Control & Compliance:
• Service Quality:
  Ensure completed Repair Orders contain the 'Three Cs':
  Complaint, Cause, and Correction. Verify that the technician's notes are sufficient for legal/regulatory audit before closing the ticket.
• Documentation Compliance:
  Maintain all required Repair Order documentation per partner standards, ensuring audit readiness and regulatory compliance.
• SOP Adherence:
  Conform to all service order and inventory management SOPs and…