Application Specialist

Application Specialist

South Western Communications is a trusted source for communication, physical security and life safety solutions for healthcare, education, detention and commercial customers. We conduct consultative needs analyses and deliver integrated, best‑in‑class solutions.

• Train customers (end users and administrators) on all SWC systems installed at the customer’s location.
• Coordinate on‑site, virtual and digital training sessions.
• Test system functionality against documented requirements before training.
• Work closely with sales to assess customer needs and expectations for training and implementation support.
• Collaborate with project managers, analysts and technicians to ensure correct system operation through thorough testing.
• Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary.
• Ensure customers understand how to obtain service and support post‑implementation.
• Present a positive, professional image to the community on behalf of SWC.
• Perform all other duties as assigned.

• Frequent daily travel to customer sites.
• Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee and Georgia.

• Adhere to Application Specialist role standards and processes.
• Document types of training required and completed training sessions.
• Document support provided to customers.
• Maintain records of projected and actual training hours to evaluate continuous improvement.

BS or AS degree in Business Administration, Education, Nursing.

• Process Improvement Training (e.g., Lean‑Sigma).
• Clinical IS Experience.
• Clinical Informatics.
• Experience in Nursing, Education or Training roles.

• Detail‑oriented with creative aptitude and passion for training and customer service.
• Strong client‑facing and communication skills.
• Advanced troubleshooting, multi‑tasking and time‑management skills.
• Ability to present and disseminate technical information to diverse groups.
• Ability to learn in both organized classroom environments and individually.
• Continuous learning of new technologies and a technical curiosity.
• Comprehensive knowledge of management methods, techniques and the Microsoft Suite of software.

• Stand, walk, climb, sit, and use hands and fingers.
• Lift up to fifty pounds.
• Reach, grasp, and carry activities.
• Work in a moderate noise level environment.
• Occasional outdoor activities subject to seasonal temperature fluctuations.

SWC is an at‑will employer. Management reserves the right to revise this description at any time. The job description is not a contract for employment; either party may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Location:

Clarksville, TN

Compensation: $47,000.00–$50,000.00

• Entry level

• Full‑time

• Information Technology
• IT Services and IT Consulting