System Administrator

System Administrator – Nashville, TN (in-person)
Position Summary

We are seeking a skilled and proactive System Administrator to provide day-to-day operational support for the organization’s IT systems, applications, and end-user environments across multiple locations. This role plays a critical part in ensuring reliable technology operations, effective user support, and seamless system performance in a growing multi-site environment.

This position is ideal for a mid-level IT professional with strong technical fundamentals who enjoys problem-solving, supporting users, and maintaining enterprise systems in a hands‑on, collaborative environment.

This is an on-site position based in Nashville, TN.

• Provide daily support for Windows 10/11 endpoints, basic macOS support, and general workstation troubleshooting
• Perform user and group management within Microsoft 365 and Active Directory/Entra
• Assist with Microsoft Intune device enrollment and basic policy/application deployment
• Support Microsoft 365 services including Outlook, Teams, One Drive, SharePoint, and MFA assistance
• Perform routine server tasks such as monitoring, patching, permission updates, and service restarts
• Troubleshoot core networking issues including DNS, DHCP, IP conflicts, VLAN awareness, and basic firewall adjustments (with guidance as needed)
• Provide application support for business‑critical platforms including Excede, Eclipse, Star Ship, International/Navistar systems, Ford FMC tools, Isuzu IC…
• Utilize a ticketing system to track, manage, and resolve end-user issues; escalat when appropriate
• Maintain and update technical documentation, standard operating procedures, and knowledge base articles
• Support new hire onboarding and offboarding, including device setup and account provisioning
• Coordinate with hardware, software, and service vendors as needed
• Assist with troubleshooting and connectivity support across multiple locations, including on-site equipment replacements when required

• 2–3 years of experience in IT support, system administration, or a similar technical role
• Strong knowledge of Windows desktop environments; familiarity with macOS and Linux preferred
• Experience supporting Microsoft 365 user administration and core productivity tools
• Understanding of basic server administration and virtualization concepts
• Working knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLAN awareness, basic firewall logic)
• Experience using a ticketing system for tracking and resolving support issues
• Ability to create and maintain clear technical documentation
• Strong communication, customer service, and troubleshooting skills

• Associate’s degree or higher in Computer Science, Information Technology, MIS, or related field
• Experience supporting multi-location environments
• Familiarity with ERP or line‑of‑business systems such as Excede, Eclipse, Star Ship, or OEM platforms
• Entry‑level IT certifications such as CompTIA A+, Network+, or Microsoft Azure/M365 Fundamentals

• Strong analytical and problem‑solving skills
• Ability to manage multiple priorities and work efficiently in a dynamic environment
• Effective communication with both technical and non-technical users
• Demonstrated ownership and accountability for assigned tasks
• Ability to work independently while also contributing to a team
• Commitment to accuracy, reliability, and quality of work

• This position requires on-site presence at the Nashville location
• Occasional travel to local sites may be required
• Must be able to lift and move equipment up to approximately 40 lbs
• Occasional scheduled after‑hours maintenance or updates may be required (to be discussed during the interview process)