Entry Level Product Analyst

The Product Analyst for Support Services Applications serves as subject matter expert and connection point between business stakeholders, vendor, and IT support for applicable technologies. The scope of applications included for this role include both existing and yet-to-be defined products. The product analyst’s main responsibilities include requirement gathering, application support and issue resolution, and product improvement.

• Research and troubleshoot operational issues
• Develop product requirements
• Develop and maintain SLAs, ISAM, data extracts, and other application support
• Analyze product data to identify trends and make recommendations for product improvement
• Maintain stakeholder relationships and make recommendations for solutions
• Participate in complex projects supporting technology initiatives- including design and development, implementation, training, etc.
• Execute project work and ensure customer service excellence

• 1+ years relevant work experience
• Occasional travel: may require travel from time-to-time, but not on a regular basis
• In-office presence expected weekly (hybrid schedule)