Analytics Supervisor

Do you want to join an organization that invests in you as an Analytics Supervisor? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Transfer Center Analytics Supervisor is responsible for providing high quality, timely analysis of a Clinical Command Center operations to stakeholders at all levels of the company. He/she is responsible for the creation and management of reports/reporting tools to support financial analysis, evaluate strategic initiatives, and drive departmental process improvements. He/she is also responsible for maintaining the quality of Clinical Command Center data by ensuring adherence to documentation and quality standards.

He/she also has additional responsibilities to provide support to the AVP Finance and Analytics related to enterprise reporting and select management tasks associated with leading a team of analysts.

What you will do in this role:

* Provides strategic direction of data and reporting capabilities for all functions within a Clinical Command Center (Transfer Center, Behavioral Health Access & Referral Center (ARC), Centralized Patient Placement, and Command Center expediting functions.)

* Works directly with division and corporate leaders to identify strategic opportunities and participates actively in the development and monitoring of KPIs for any resulting projects.

* Actively manages a suite of recurring reports (daily/weekly/monthly/etc.) and reporting tools (i.e. dashboards) to ensure stakeholders have robust, timely, and accurate data to drive strategic decision making and monitor departmental performance.

* Adds/removes/modifies data and reporting elements proactively to enhance clarity, efficiency, and value of all reports.

* Systematically/independently identifies critical trends and communicates them proactively to the center RVP and department leaders, developing additional reports/tools to support further analysis as needed and to support facility and service line requirements.

* Serves as the primary liaison between other analytics departments to ensure accurate use of transfer data and develop cross-departmental reporting tools as appropriate.

* Leads efforts related to productivity and performance reporting, partnering with department leaders to highlight key trends and opportunity areas.

* Provides support to the AVP Finance and Analytics on department managerial tasks (new analyst training and onboarding, continued skill development for existing analysts, administrator for departmental workflow/documentation, etc.)

* Creates and maintains a suite of reports to monitor staff compliance with process and data standards. Partners with center leadership to address documentation quality issues at the department and employee level.

* Maintains an extremely high level of customer service by responding to all requests quickly and accurately.

* Provides education, training, and technical support to department staff on workflow/documentation applications.

* Serves as the primary admin for departmental workflow/documentation applications. (e.g. manages access, troubleshooting, settings, and data dictionaries)

What qualifications you will need:

* Bachelor's degree in information management, healthcare information, computing, accounting, mathematics, statistics, or related fields

* 4+ years of analytics experience working with large scale centralized patient transfers centers, patient placement centers, or clinical command centers

* Demonstrated ability to use a combination of applications and tools to complete analysis, including but not limited to database tools, analytics tools (Power

BI, Qlikview, Qliksense, Tableau), and Office applications.

* Excellent analytical and data management skills, with experience querying and combining related data from different types of databases/systems (including SQL queries, application data exports and Excel) into a single report/analysis effort.

* Knowledge of generally accepted database design methodologies and querying tools (SQL, Access)

* Experience developing and maintaining dashboards and using web reporting applications

* Advanced skill with Microsoft Office applications including Excel, PowerPoint, and Word (Additional familiarity with SharePoint, Visio, and Access preferred)

* Expert skill in Microsoft Excel with significant experience using complex formulas, pivot tables, charts, macros/VBA, data connections/queries

* Ability to create compelling, attractive data visualizations in PowerPoint/Excel/BI tools to highlight key findings in their analysis and create executive level summaries

* Working knowledge of healthcare services' volumes, financial metrics, utilization, and market demographics

* Excellent attention to detail, with experience providing high-visibility reporting/analysis to executive level leadership

* Excellent written and verbal communication skills, with experience communicating…