Junior Analyst, User Services Desk; Overnight

Position: Junior Analyst, User Services Desk (Overnight)
; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
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* What We Offer:

** Competitive health & wellness benefits, 401(k) & company match The User Services Desk, Junior Analyst provides first level technical assistance to team members by responding to inquiries, incidents, and service requests across multiple communication channels. The role performs initial diagnostics, resolves issues, when possible, escalates as needed, and ensures a positive end-to-end customer experience through clear communication and accurate documentation.

The Analyst also manages user access, supports core IT processes, and continuously expands knowledge of hotel systems and technology. Demonstrates strong business acumen with clear, effective written and verbal communication skills. Applies strong analytical abilities to troubleshoot issues, interpret information, and make informed decisions.
customer experience, Support centralized knowledge resources to improve Service Desk efficiency and incident recovery.  Maintain and expand knowledge of hotel systems to increase first contact resolution.
** Your Experience Includes:
** Prior experience in customer service or technical support.  Handson experience with Windows operating systems, desktop hardware, and software installation and configuration. Strong analytical ability and sound judgment.  Excellent verbal communication skills.  Knowledge of Microsoft Active Directory configuration and administration preferred Knowledge of IT operations and experience providing customer service support preferred.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.  As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.  Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.  We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.  We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.  But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.  

We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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