Desktop Support

Job Code 07554I Performs desktop computer support assignments, with an emphasis on desktop computer problem resolution. Installs a variety of desktop computer hardware and software and provides technical and customer support for these products. Provides customer support to both on-site and remote users. Analyzes users' system problems and provides solutions. Works with teams of analysts, programmers, and users in application development environments.

Tests and may write the technical documentation prepared for software or hardware installation. Primary skill set comprises Microsoft Office Suite and Microsoft, Novell and Unix operating systems. Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions. Requires a minimum of 1year of current experience in this job class with excellent interpersonal and communication skills, both written and oral.

Desktop support:

• Windows OS and application installs
• Mac OS and iPhone IOS
• Microsoft Teams
• Microsoft O365
• Share Point
• Outlook

Customer support and training:

• Ticket tracking (Dynamics and Service Now)
• End user support
• End user training
• Inventory and product support

This is an in-office position in Nashville and parking provided. A great attitude, excellent customer service skills, and professionalism are required for this position.

Background Verification

Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

• TN Standard Background Check
  
  Baseline background check
  • Global Monitor Check
  • US Criminal Record Locator w/ Alias
  • Federal Criminal History (7 years)
  • County Criminal History (7 years)
  • National Sex Offender Registry

Requisition QA Session

Covendis can facilitate a Q&A session between a designated hiring manager and interested suppliers. Check the box if you would like to be contacted about hosting a Q&A session.
No
Break Out Invoice By

Breakout Invoice By PO
Type Category Qualification Description Competency Required Skills Operating Systems Mac OS Novice (1-3 Years) Yes Skills Operating Systems Windows 10 Proficient (4-6 Years) Yes Skills Security Active Directory Novice (1-3 Years) Yes Skills Tools Microsoft Office Proficient (4-6 Years) Yes