Senior Field Services Technician

Field Service IT Technician Role

A Sr Field Service IT Technician is a skilled and dedicated IT professional on the healthcare team. They will provide essential technical support to ensure the smooth operation of information technology systems within the field. This role involves troubleshooting hardware and software issues, assisting end-users, and collaborating with other IT staff to maintain a reliable and secure IT environment. They are a key part of the IT team that supports information systems for multiple sites including associated hospitals, ASC centers and clinics.

• Respond promptly to IT support requests for ongoing support of existing facilities, as well as implementation and go‑live of new facilities and acquisitions.
• Provide on‑site and remote assistance to end‑users during rounding assignments, transitions and go‑lives of new sites, ensuring timely resolution of technical problems.
• Install, configure, and maintain computer systems, printers, scanners, and other hardware devices as needed through on‑site requests.
• Create user documentation and guides to assist staff in utilizing technology effectively in collaboration with Help Desk L1/L2 techs.
• Work closely with other IT team members and external IT teams to address complex technical issues and contribute to ongoing projects.
• Communicate effectively with end‑users to gather information and provide clear explanations of technical solutions.

• Education: Degree or equivalent level of practical experience.
• Experience: Minimum of 7–8 years in a relevant IT position within a fast‑paced, evolving environment.
• Communication
  
  Skills:
  
  Strong written and verbal communication.
• Interpersonal
  
  Skills:
  
  Empathetic to customer requirements with proactive advocacy.
• People
  
  Skills:
  
  Ability to build relationships and trust; serve as change agent.
• Travel: Will be required to travel to hospitals, ASC and clinic locations.
• On‑Call/Out of
  
  Hours:
  
  Will be required to assist with on‑call activities and occasionally work outside normal office hours.

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Normal busy office environment with heavy telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.