Information Technology Field Technician

Job Duration

Through October 30, 2026

Starting at $42,000/yr Salaried

• Client Build Support:
  • Image desktops and laptops with Office 365 and other required software.
  • Troubleshoot and resolve imaging issues.
  • Install and configure end-user software and tools.
  • Validate system builds to ensure readiness for deployment.
• End User Support:
  • Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
  • Map and troubleshoot printers, network drives, and connectivity issues.
  • Confirm resolution with end users and elevate unresolved issues per client procedures.
• Actions and Results:
  • Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
  • Maintain clear and professional communication with customers.
  • Perform basic hardware maintenance and component replacement.
  • Track and manage inventory of IT equipment.

• Basic knowledge of desktop/laptop hardware, software, and operating systems.
• Familiarity with PC imaging and operational programs.
• Experience working within SLA frameworks and escalation protocols.
• Strong interpersonal and organizational skills.
• Basic understanding of workstation backups and restores.
• Solid communication skills across all organizational levels.
• Familiarity with Microsoft 365 troubleshooting.
• Preferred: A+ Certification or equivalent technical certification.

• 1–2 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast‑paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail‑oriented, and customer‑service focused.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

• Varicella (2 doses or positive titer)
• Measles
• Mumps
• Hepatitis B or declination form
• Tdap within 10 years
• Negative TB test