Program Manager; SDLC

About Us

At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based solutions, from practice management to electronic health records (EHR), that help providers streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

• Ownership
  :
  We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
• Empowerment
  :
  We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
• Innovation
  :
  We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
• Transparent Communication
  :
  Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.

We're looking for a Program Manager (SDLC) to join our new Business Transformation Office (BTO). In this role, you'll lead end-to-end delivery for high-priority, cross-functional initiatives across Office Ally. This role will implement SDLC governance, requirements readiness, deployment preparedness, and stakeholder alignment across Product, Engineering, IT, Security/Compliance, Rev Ops, Customer Success, and Finance, and will also lead interactions with external vendors.

• Lead planning and execution for multiple concurrent cross-functional programs from kickoff through value realization, maintaining visibility into dependencies, milestones, and risks.
• Define and enforce SDLC stage gates, quality checkpoints, and release criteria; partner with Engineering and Product to ensure processes are followed and continuously improved.
• Guide discovery and requirements development along with Definition of Ready compliance across all assigned programs, including initiatives without a dedicated Product Owner.
• Manage third-party vendors and implementation partners within program scope: establish deliverable agreements, track commitments, and elevate performance risks.
• Maintain visibility into team capacity; surface allocation conflicts and over-commitment risks with recommended resolutions; participate in capacity planning forums.
• Coordinate change management activities for new tools, processes, and products; track adoption metrics and apply findings to improve rollout approaches.
• Provide leadership with clear, data-driven reporting on program health, delivery performance, and value delivered.
• Document key decisions, rationale, and lessons learned in accessible, shared repositories.

• Bachelor's Degree or equivalent experience
• 5+ years of program or project management experience in a SaaS environment.
• Demonstrated ownership of SDLC governance: stage gates, quality controls, and release processes.
• Experience leading requirements development in ambiguous or shared-ownership environments.
• Ability to work concurrently across Engineering, Product, and Business teams.
• Strong command of Agile methodologies.
• Proficiency in data-driven executive reporting.

• Experience with change management and driving adoption of new ways of working.
• Familiarity with healthcare compliance requirements (HIPAA, SOC
  2).
• Healthcare technology industry experience.
• Proficiency with Jira, Confluence, Monday, Microsoft Teams/M365, BI/reporting tools, Miro, or Draw.io.
• Project Manager or Scrum Master Certifications.

This role requires up to 20% travel (potentially 1 trip per month), which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company.

Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits…