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IT Help Desk Technician
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-03-03
Listing for:
STI
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
-Customer Support for DHS Applications
-Following up with customers to ensure full resolution of issues
-Installing or changing software to fix issues
-Remotely accessing software to resolve issues
-Diagnosing problems
-Reset AD and mainframe passwords and unlock accounts
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