Sr. Customer Solutions Manager, Customer Solutions Management, AWS VNM

Sr. Customer Solutions Manager, Customer Solutions Management, AWS VNM

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 products and services globally. Millions of customers, including the fastest-growing companies and largest enterprises, use AWS to accelerate innovation, become more agile, and lower costs.

As a Senior Customer Solutions Manager, you will own complex migration programs from strategy through execution, partnering with cross‑functional teams including sales, solutions architecture, support, product, professional services, and partners. You will be a trusted cloud migration advisor to your customer, applying consulting and program management expertise to develop executable strategies, drive successful implementation, and provide prescriptive guidance based on AWS best practices.

• Lead cloud transformation programs across technical, operational, organizational, and educational initiatives spanning IT teams and business units.
• Act as the single‑threaded leader for Migrations and Strategic Initiative.
• Maintain comprehensive knowledge of existing and emerging cloud computing technologies to identify customer opportunities.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers to identify and prioritize strategic initiatives.
• Contribute to the evolution of the Customer Solutions Management function by defining and implementing new processes, methodologies, and tools.
• Manage time effectively while coordinating Customer, AWS, and Partner teams to accelerate the customer’s cloud journey.
• Serve as a thought leader by sharing best practices across Amazon organizations, mentoring junior CSMs, and influencing industry trends.

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
• Experience managing complex project delivery, with a preference for candidates who have led medium to large‑scale initiatives.

• Practical experience with cloud technologies, either through leading on‑premises‑to‑cloud migrations or working directly with AWS services in an architecture or development capacity.
• Experience implementing cloud services including migrations and modernization projects or similar.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.