Bench Technician - X-Ray​/Image-Guided Therapy

Bench Technician 2 - X-Ray/Image-Guided Therapy Job Description

The Bench Service Technician acts as an integral part of All Parts Medical LLC’s operation by ensuring product availability while meeting business targets, executing test and repair requirements and planned activities according to regulatory guidelines, and providing solutions through diagnostics, troubleshooting, and informed repair operations.

• Provide technical resolution guidance for parts repair and testing, supporting APM Operations while taking ownership of actions and ensuring compliance with applicable regulatory and quality guidelines.
• Document Quality Assurance work orders in the digital ERP system with clear, accurate details (diagnostics performed, test procedures, repair/resolution steps, status updates) to enable traceability and knowledge sharing.
• Record repair/test labor and materials in real time, including test & repair time, parts consumed/returned, and failure details, ensuring data accuracy to support reporting and continuous improvement.
• Manage escalations, complaints, and feedback (safety and non-safety) by following defined processes to capture information accurately and drive timely follow-up through the appropriate channels.
• Deliver customer‑first technical support by applying strong engineering fundamentals and logical problem‑solving to determine the most cost‑effective repair path, collaborating with the team, communicating professionally in writing, and leveraging strong PC skills (Windows/Office); IT/network/system connectivity and remote service capability preferred.

• 2+ years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, or Science related environment or equivalent.
• High School Diploma, Vocational Education or equivalent.
• Possesses comprehensive PC skills, including proficiency with Microsoft Windows and Office applications, along with competence in IT/network diagnosis, system connectivity, and remote service.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Detail‑oriented and interested in data management and analytics, exhibiting strong technical knowledge in engineering fundamentals and the ability to solve logical problems independently.

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an onsite role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

The hourly pay range for this position in Nashville, TN is $23.87 - $38.19, plus overtime eligibility.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long‑term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.