Data Operations Associate, STR – Nashville, TN

Data Operations Associate, STR – Nashville, TN

Data Operations Associate – STR – Nashville, TN

STR was acquired in October 2019 as a division of CoStar Group, Inc., the leading provider of commercial real estate information, analytics and online marketplaces. STR is in the process of combining CoStar’s largest and most up-to-date properties database with STR’s global hospitality performance data, to give both real estate and hospitality customers a unique and powerful combined view of their local markets.

• Load performance data from corporate submissions, automated data feeds and manual data files.
• Perform data quality checks – research and accept/reject data.
• Contact data providers to understand and resolve data discrepancies.
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines.
• Notify the research department of any census related issues (room supply, open dates, etc.).
• Work with internal stakeholders to monitor and improve participation levels.
• Conduct daily, weekly, and monthly processing procedures.
• Respond to clients via email in an effective and timely manner.
• Help teams run pre-processing checks on weekly and monthly data.
• Generate, check, and send selected reports to corporate clients and individual properties.
• Act as an internal point of contact for data related queries.
• Manage workflow requests and work with clients to assist in the setup of data delivery.
• Stay knowledgeable of industry trends and industry news that may affect the data.
• Work on various projects as needed and able.
• Help clients automate their data submission to STR from various technology vendors.
• Identify new opportunities for automated data transfer to STR with new technology vendors.
• Support growth in data participation.
• Maintain and deliver daily, weekly, and monthly deliverables to clients.
• Complete assigned delivery tasks with a high degree of accuracy.
• Notify the team and business when there are issues impacting delivery timelines.
• Partner with internal teams (e.g., IT, Global Data Operations) to resolve delivery issues as efficiently as possible.
• Adjust and update report setups per client requests.
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality.
• Other duties may be assigned as required.

• Bachelor’s degree required from an accredited, not-for-profit, in-person college/university.
• Minimum of 1‑2 years of relevant work experience.
• Track record of commitment to prior employers.
• Creative, innovative, and analytical data skills.
• Strong confidence in using and manipulating quantitative performance data.
• Ability to manipulate big data sets/work with disparate data sets.
• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments.
• Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word.
• Ability to work both independently and as part of a team.
• Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects.
• History of working in a detail‑oriented role wherein attention and focus was a priority.
• Positive can‑do attitude, with willingness to learn new ways to accomplish objectives.
• Highly organized, with strong time‑management skills.
• Be a team player, as a member of an international team.

• Bachelor’s degree in hospitality, data, business management or finance.
• Knowledge of STR data, products, and clients.
• Knowledge of hospitality technology (PMS, RMS, BI Tools).
• Experience working within the hotel/travel/tourism industry.
• Financial literacy, including familiarity with P&L statements and related performance indicators.
• Experience with API integrations and SFTP data transfers.

• Comprehensive healthcare coverage:
  Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in‑person mental health counseling services for individuals and families
• Commuter and parking benefits
• 401(k) retirement…