Product Analyst-Consulting Level

Position Summary

The Product Analyst for Support Services Applications serves as subject matter expert and connection point between business stakeholders, vendor, and IT support for the Health Touch Implementation project. The product analyst’s main responsibilities include requirement gathering, application configuration, application support and issue resolution, and product improvement.

• Research and troubleshoot operational issues
• Develop product requirements
• Develop and maintain SLAs, ISAM, data extracts, and other application support
• Analyze product data to identify trends and make recommendations for product improvement
• Maintain stakeholder relationships and make recommendations for solutions
• Participate in complex projects supporting technology initiatives- including design and development, implementation, training, etc.
• Execute project work and ensure customer service excellence

• Ability to operate within a matrixed organization
• Familiarity with various delivery processes- SCRUM, Agile, etc.
• Experience with clinical, hospitality, or supply chain applications
• This role requires strong written and verbal communication skills. The product analyst will be responsible for communicating with a variety of audiences and must be comfortable presenting.
• The product analyst must have a strong sense of accountability and be self-motivated. This individual must work well in a team-based, collaborative environment and be comfortable both giving and receiving direction.
• This individual should have a strategic mindset, stay abreast of current technology trends, and be committed to product/process improvement.
• 1+ years relevant work experience
• Occasional travel: may require travel from time-to-time, but not on a regular basis
• In-office presence expected weekly (hybrid schedule)