Product Analyst

Position Summary

Classification: Contract
Contract Length: 12 months

The Application Analyst for Case Management Business Technology will assist in the development and implementation of the case management technology solutions for HCA. This position will report to the Director of Case Management Business Technology. The Application Analyst will serve as a system and business process expert, coordinating both the business process functional and technical responsibilities associated with the various Case Management Services applications in HCA facilities.

The Application Analyst is responsible for maintaining and supporting the Case Management departmental information system and the operational goals for the assigned functional area. The Application Analyst focuses on system integration, implementation, maintenance and problem solving relevant to all Case Management Services applications.

• Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by Case Management Business Technology (CMBT)
• Demonstrates a thorough understanding of the end-user environment and systems and proactively seeks methods of improvement
• Maintains integrity of system by reviewing data and system monitoring tools
• Supports the System Management policies and procedures and adheres to departmental, industry and/or regulatory standards by enforcing and documenting system policies, procedures, and methodologies
• Works directly with support, product, and vendor teams to resolve, prevent, and eliminate customer technology issues
• Provides Level III support for system users and works with IT Service Desk to coordinate internal communications and communications with the end users
• Designs, creates and maintains reports consistent with the business requirements
• Establishes and maintains effective working relationships with the entire project team, clinical leaders, business leaders, ITG leaders, and staff
• Interfaces with ITG to ensure standardization and compliance with best practice models, specifically as it relates to the integrity of the electronic health record and Case Management Repository
• Professional demeanor and positive attitude; customer service orientation
• Collaborates with Case Management Education Team to implement user training programs for new and existing end-users
• Has working knowledge of case management functions and offers solutions to solve business issues through the use of technology solutions
• Will engage in UAT, Regression, Integration, Smoke, and System testing
• Assist with building automation/technical strategies and frameworks based on planned and prioritized work
• Actively owns and participates in lifecycle management of assigned applications and knowledgeable of infrastructure

• Experience with product development and/or IT implementations preferred.
• Experience with data tools (Power BI, SQL, Teradata) a plus.
• Must be proficient in Microsoft Excel and other Microsoft Office products.
• Comfortable performing basic joining functionality within datasets (VLOOKUP, JOIN, etc.)
• Knowledge of business process improvement, workflows and evaluation of processes.
• Ability to be adaptable and flexible with a changing environment.
• Ability to accomplish assignments, analyzing a number of alternative approaches in the process of advising management on aspects of IT system development, operations and solutions.
• Strong interpersonal, communication, and organizational skills.
• Defines, plans, orchestrates and delivers a given strategic initiative.
• Ability to manage, organize, and make decisions.
• Excellent problem-solving and critical thinking skills.
• Proven ability to remove barriers and enable teams to complete objectives.
• Focused, versatile, and comfortable under pressure.
• Excellent written and oral communication capability and presentation skills.
• Ability to present and facilitate ideas while creating alignment among audience of varying disciplines.
• Ability to effectively navigate a highly matrixed organization.
• Bachelor's Degree preferred.
• 3-5 years of relevant work experience required, preferably working with clinical data.
• Experience working with an EHR is preferred.