Consulting Product Analyst

Consulting Product Analyst at Cere Core

Classification: Contract-to-Hire

Contract Length: 6 months

Location: Nashville, TN

Cere Core is seeking a motivated and skilled Consulting Product Analyst to join our team onsite in Nashville. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring that solutions align with business objectives and deliver measurable value.

• End-to-end ownership of assigned processes (design, implement, and execute)
• Owns, creates, and maintains assigned process documentation and end‑user training
• Consults with departments and divisions on specific needs to offer proposed solutions and implements appropriately
• Provides expertise in process design, including elicitation and prioritization of business requirements
• Ensures compliance with defined processes, escalates variances, and holds Enterprise accountable
• Identifies and monitors process KPIs and reports to leadership on agreed cadence
• Identifies process improvement opportunities and develops plans to implement, continuously striving to increase process maturity, efficiencies, and effectiveness
• Follows all ITIL processes in relation to personal/team ticket management
• Investigates problems and risks to define proposed solutions and/or mitigations
• Implements a governing board to review and approve enhancement requests
• Assists in prioritization and scope of work requests for the Salesforce Development team or vendor engagement
• Completes all assigned deliverables and contributes to the success of projects and annual tool upgrades
• Communicates with end users and other stakeholders through multiple channels
• Facilitates user review groups
• Builds and enhances relationships across the enterprise
• Creates an environment encouraging information sharing, team-based resolutions, cross‑training, and focused rapid problem resolution
• Investigates and troubleshoots application issues, performs root‑cause analysis, and recommends and implements solutions
• Independently handles end-user requests and incidents, follows up for resolution, and communicates efficiently
• Serves as process expert on audit‑related inquiries
• Collaborates with the SMO Service Now team, including developers and product analysts, ensuring adherence to tool best practices and standards

• Bachelor’s degree in Business, Information Systems, or related field
• 7+ years of experience with at least 3 years in CRM projects
• Demonstrated knowledge of use case analysis and workflow design
• Excellent communication and interpersonal skills, including ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, across a variety of media and formats
• Excellent conflict management and negotiation skills to consistently achieve “win‑win” results
• Passion and concern for improving the organization
• Proven organizational skills
• High energy, ambitious self‑starter with aptitudes for learning and customer focus
• Ability to work independently, in a fast‑paced environment, and manage workload prioritization to deliver high‑quality work products on time with minimal direction
• Working knowledge of vendor management principles and procedures
• Healthcare inspired