Technical Customer Care Representative ; Entry-Level

Join to apply for the Technical Customer Care Representative I (Entry-Level) role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This position involves technical support, troubleshooting VoIP Phones, Data Gateways, and HD Video service disruptions. A strong customer service background is essential to provide a world-class customer experience. You will interact with hundreds of customers weekly across the country to resolve support issues and ensure excellent service.

Responsibilities include handling inbound/outbound contacts courteously, troubleshooting service disruptions, documenting interactions accurately, and maintaining confidentiality. Candidates should be motivated, energetic, and dedicated to providing superior customer interactions. Training is provided to all new employees.

• Must be 18 years or older
• High school diploma or equivalent
• Basic understanding of VoIP, internet gateways, and HD video systems
• Excellent communication and typing skills (30+ WPM)
• Knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Customer-oriented with problem-solving skills

• 1 year of customer service or technical support experience
• CompTIA IT certification

We offer competitive pay, paid time off, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun work environment. Specific benefits may vary by location.

This role is primarily sedentary, requiring computer and phone use. Employment is contingent upon background checks, drug screening, and legal work authorization. MCI is an equal opportunity employer committed to diversity and inclusion.