Director of Communications

Description

This position is incentive eligible.

At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you're passionate about using technology to improve human life, this is where your work truly matters.

The Director of DT&I Communications leads enterprise-wide communications that drive understanding, alignment, and adoption of DT&I initiatives and the digital and AI-enabled products being designed, developed, and delivered across HCA Healthcare. This role owns the strategic narrative for DT&I and leads a communications team responsible for translating product and change strategies into clear, compelling, and actionable communications that support awareness, readiness, and adoption—while remaining fully aligned to HCA Healthcare’s enterprise brand, voice, and overarching story.

Operating at the intersection of digital transformation, AI-enabled products, innovation culture, and change management, the Director ensures DT&I’s vision, value, and progress are consistently and effectively communicated to stakeholders at all levels of the organization. The role partners closely with Product Change Management, Stakeholder Engagement, Marketing, Corporate Affairs, and other key communications partners to deliver integrated communications that support product launches, sustained adoption, and enterprise understanding of DT&I’s impact.

This leader balances strategic narrative-setting with hands-on leadership and execution, overseeing a team of communications professionals responsible for content development, creative assets, and delivery across multiple channels and audiences.

• Serve as a strategic partner to DT&I Change Management and Stakeholder Engagement leadership to design and deliver integrated communications that support product readiness, stakeholder engagement, enterprise transformation, and successful adoption of digital and AI-enabled products.
• Align communications strategies to the DT&I product lifecycle, ensuring consistency in messaging, channels, timing, and stakeholder experience from design through delivery and adoption.
• Lead DT&I’s editorial strategy and messaging architecture, overseeing content development, cadence, and execution across internal and external-facing communications.
• Translate complex digital, AI, and technology concepts into clear, compelling, and actionable messaging tailored to diverse enterprise audiences.
• Partner with Change Management to understand change impacts and stakeholder readiness, developing targeted messaging, toolkits, templates, and communications assets that support adoption and sustained use.
• Oversee DT&I communications channels and vehicles, including intranet strategy, newsletters, leadership updates, videos, collateral, and innovation storytelling.
• Establish and monitor communications effectiveness measures to assess reach, understanding, and contribution to product adoption and engagement.
• Serve as a steward of the HCA Healthcare brand for DT&I communications, ensuring alignment with enterprise brand standards, reputation considerations, and responsible AI principles.

• Lead, develop, and manage a high-performing DT&I Communications team, including content creators and creative professionals.
• Establish clear priorities, standards, and workflows to ensure timely, high-quality delivery across enterprise and product-specific communications.
• Coach and develop team members to strengthen strategic thinking, storytelling, and execution excellence in a dynamic transformation environment.
• Drive continuous improvement by implementing governance, repeatable frameworks, and best practices that improve communications efficiency, consistency, and scalability.
• Serve as a primary liaison to Corporate Communications and Media Relations for external…