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Service Desk Specialist
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-01-25
Listing for:
Brooksource
Full Time
position Listed on 2026-01-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Exceptional Customer Service Experience (over the phone/face to face)
- Passion and aptitude to create a career in the Information Technology field
- Ability to take constructive criticism
- Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
- Previous experience utilizing ticketing systems
- Proficiency with Windows and Mac laptops and desktops
- Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
- Capable of connecting printers/scanners/copiers
- Strong written and verbal communication skills- able to relay technical ideas to a business audience
- Ability to maintain composure, tact, and effectiveness under stressful conditions
- A+ Certification
- Experience working with networking equipment (routers, switches, and hubs)
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