ServiceNow Consultant
Listed on 2026-01-27
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IT/Tech
IT Consultant, IT Business Analyst, Cloud Computing
Our client, a leading organization in the technology and IT services sector, is seeking a Service Now Consultant to join their team. As a Service Now Consultant, you will be part of the IT Operations Management support team. The ideal candidate will demonstrate strong communication skills, problem‑solving abilities, and a proactive mindset, which will align successfully in the organization.
Job Title: Service Now Consultant
Location: Fort Mill, South Carolina
What's the Job?- Lead the design, implementation, and optimization of enterprise‑grade IT Operations Management (ITOM) and observability solutions.
- Integrate and orchestrate tools such as Dynatrace, Solar Winds, Alert Site, and Service Now modules (CMDB, Event Management, CSDM).
- Work closely with customers to drive event management, Service Now CMDB accuracy, CI mapping, and automation across hybrid environments.
- Oversee analysis and identification of automation opportunities, developing and deploying automation scripts and workflows.
- Architect and maintain a governed CMDB aligned with CSDM best practices, ensuring accurate service mapping and CI relationships.
- 7+ years of experience in ITOM architecture, preferably with Service Now.
- Deep expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM.
- Hands‑on experience with Dynatrace, Solar Winds, Alert Site, and other observability platforms.
- Strong understanding of ITIL, ITSM, and Change Management processes.
- Certification in Service Now or Observability Tools is preferred.
- Opportunity to work on innovative ITOM and observability projects.
- Collaborate with a dynamic and skilled team of professionals.
- Enhance your expertise with leading tools and platforms.
- Contribute to enterprise‑wide automation and optimization initiatives.
- Gain valuable experience in a fast‑paced, forward‑thinking environment.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About Manpower Group, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells.
Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.
Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.
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