Scrum Master

About the Role

The Scrum Master is accountable for managing day-to-day aspects of Lean-Agile processes for Symetra teams. The Scrum master may lead one or more agile teams and work with cross-functional teams. These teams support initiatives that are critical to Symetra’s business functions. The Scrum Master works closely with the Product Owner to understand backlog priorities, goals, and scope, and facilitates team discussions to deliver agreed upon outcomes.

The Scrum Master is an Agile champion, driving the team through agile events such as sprint planning, daily scrum, sprint reviews, retrospectives, and demos. They advocate changes to the team process, to ensure continued improvements in software quality and delivery. This role operates in a hybrid agile environment, requiring flexibility in applying agile practices while adhering to established enterprise processes, governance, and vendor delivery models.

The Scrum Master adapts agile techniques as needed to align with non-agile dependencies and external partners.

• Ensure agile practices and required enterprise delivery processes are followed.
• Assist the team in self-organization, fosters impediment resolution.
• Hold team accountable for their committed deliverables.
• Help team with estimation, provides dashboards and metrics to understand how the team is performing (cumulative flow diagrams, velocity etc.).
• Build a safe trusting team environment.
• Facilitate decision making and conflict resolution.
• Communicates timelines and dependencies.
• Help teams adapt agile practices to fit hybrid delivery constraints.
• Understand software delivery and governance processes.
• Contribute to and champions process improvements in Agile practices.
• Identifies and follows through on improvement items from retrospectives.
• Apply agile principles pragmatically within a hybrid delivery framework.
• Ensure alignment with Symetra delivery standards, governance checkpoints, and compliance requirements.
• Support integration of agile team outputs into broader program or waterfall-based plans.
• Facilitate PI planning.

"Do what you love and find people who will support you while you do it!" – Ting Ting J., Executive Assistant

“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” – Cris H., VP Internal Sales

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $96,700 – $161,200 plus eligibility for annual bonus programs

• College degree or equivalent work experience.
• Professional certifications or designations appropriate and relevant for this role.
• 5-8 years of cumulative, relevant experience.
• Experienced professional with considerable skills and knowledge for the role.
• Possesses analytic, technical, and problem-solving skills and abilities.
• Uses best practices and knowledge of internal or external business issues to improve products or services.
• Proficient in ADO and able to build metrics and dashboards.
• High school diploma required.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.