Principal Process Improvement Specialist, Cross Mile Continuous Improvement; XMCI

Overview

The Global Standards & Customer Excellence (GSCE) organization is seeking a Principal Process Improvement to drive network-wide projects and innovate new processes at scale as part of the Cross Mile Continuous Improvement (XMCI) team. This role acts as a strategic owner for complex continuous improvement (CI) initiatives, building prioritization tools, aligning stakeholders on selection criteria, and maintaining visibility into program status and results.

The XMCI team governs cross-business unit resource allocation and ensures that NA Operations project requests are effectively managed and prioritized, delivering a common Amazon CI culture across NA Operations and CI initiatives that enhance operational excellence.

As a Principal Process Improvement Specialist, you will shape the long-term CI training and project roadmap, guide decision making for senior leaders, and develop mechanisms that improve performance across Safety, Quality, People, and Cost. You will partner with Operations, Technology, Finance, and Learning to validate ROI, strengthen governance routines, and scale best practices. Strong analytical skills, ownership, and the ability to influence across teams are required to sustain a high-impact CI culture across North America Operations.

• Guide organization-wide initiatives requiring deep problem solving, cross-business alignment, and coordination with senior leaders across Operations, Finance, Technology, and Learning.
• Build scalable mechanisms that standardize improvement practices, training models, governance routines, and automation workflows across all business units.
• Own end-to-end program design, including vision definition, strategy development, road mapping, resourcing, and change-management planning.
• Influence senior leaders through clear narratives, executive briefs, impact models, and recommendations to drive alignment on priorities and tradeoffs.
• Oversee large Kaizen and CI program portfolios by validating ROI, monitoring performance metrics, and ensuring consistent delivery across networks and levels.
• Partner with technical and data teams to identify automation opportunities and integrate AI-enabled tools into CI workflows, reporting, and validation.
• Mentor Senior Program Managers and leaders to elevate problem-solving capability and strengthen program rigor.
• Develop key performance indicators and metrics to measure CI success across lines of business and adoption of changes.
• Create and implement continuous improvement mentorship, training, and education programs for operators and program leaders across all organizations.
• Travel up to 50% as required.

• 6+ years of performance metrics, process improvement, or lean techniques experience.
• Bachelor’s degree in operations, supply chain, or logistics, or 8+ years of Amazon experience.
• 10+ years of cross-functional experience with tech and non-tech teams.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience presenting to and influencing senior executives up to VP level.

• Experience delivering results for large, cross-functional initiatives/projects.
• Project Management Professional (PMP) or equivalent certification.
• Experience using quantitative data and metrics to communicate ideas; ability to deliver measurable business impact (e.g., financial savings, operational improvements, or customer benefits).
• Experience participating in continuous improvement projects to scale controllership with measurable results, or experience solving complex business challenges with financial models, analysis, and recommendations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation or adjustments during the application or hiring process, including support for the interview or onboarding, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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