ITSM CMDB Principal Consultant Job Nashville area,Tennessee USA,IT/Tech

Classification:
Contract to Hire

Contract Length: 12 months

Position Summary

The ITSM CMDB Principal Consultant is responsible for the strategic design, implementation, and ongoing governance of the Configuration

Management Database (CMDB) within the ITSM framework.

This role ensures the CMDB supports enterprise-wide visibility, operational

efficiency, and compliance by maintaining accurate and complete configuration item (CI) data.

The CMDB Principal Consultant collaborates with infrastructure, application, and service teams to define CI models, relationships, and data quality standards aligned with HCA’s business and IT strategies.

Responsibilities

Architect and maintain the CMDB structure, including CI classes, attributes, and relationships
Lead the implementation of CMDB solutions, design data discovery processes, governance policies, standards, and procedures.
Work with stakeholders across IT teams (infrastructure, applications, service mgt) to align the CMDB with business and IT needs
Provide architectural thought leadership, mentor other team members, and troubleshoot application issues
Lead CMDB data modeling and normalization efforts across the enterprise
Advise on CMDB strategy, assess current state, and lead steering committee meetings to review major changes
Collaborate with ITSM process owners to ensure CMDB supports all ITSM processes (Incident, Problem, Change, etc.)
Integrate CMDB with discovery tools and other data sources to automate CI population and updates
Monitor CMDB health and data quality metrics; drive remediation plans for gaps and inaccuracies
Provide technical leadership for CMDB-related projects and enhancements
Develop and deliver training and documentation for CMDB stakeholders
Serve as SME for CMDB audits, compliance reviews, and risk assessments
Partner with vendors and internal teams to optimize CMDB integrations and performance
Support Service Now platform upgrades and feature adoption related to CMDB

Requirements

Minimum 5+ years of experience in ITSM, with 3+ years focused on CMDB architecture or administration

Proven experience with Service Now CMDB and Discovery

Strong understanding of ITIL framework, especially Asset and Configuration Management

IT Infrastructure Library (ITIL) Certification preferred

Deep knowledge of CMDB design principles, CI lifecycle, and data governance

Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities

Ability to lead cross-functional teams and influence without direct authority

Experience in healthcare IT environments preferred

Excellent ability to write for different platforms and audiences. Great listener, interviewer, and researcher

Excellent conflict management and negotiation skills to consistently achieve “win-win” results

Passion and concern with improving the organization. Proven organizational skills

High energy, ambitious self-starter with an aptitude for learning and customer focus

Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

Working knowledge of vendor management principles and procedures

Excellent understanding and ability at explaining IT topics

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