IT Support Technician

Job Details

Job Location:

Nashville - Nashville, TN 37217

Position Type:
Full Time

Job Shift: Any

Job Category:
Information Technology

Company

Description:

At M3 Technology Group, we help industry leading organizations connect their teams and customers so they can communicate, defend, save, and educate without technology getting in the way. With our 20+ year history and award‑winning record, we are a trusted technology solutions partner.

M3 Core Values

M3 core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

Teamwork Excellence Alignment Make a Difference

The IT Support Technician is responsible for providing support to our enterprise users, customers, and vendors. Candidates should be technically adept and dependable self‑starters, with knowledge of Information Technology (IT) and Information Systems (IS).

• Respond to service requests; provide user support via phone, chat, email, in person (on‑site) and remotely.
• Assist in administering the M3 corporate IT network and systems, including but not limited to:
  • Adding and removing users on the domain and other services as required.
  • Adding and removing computers, printers, telephones, and other peripherals.
  • Installing software and configuring/repairing hardware.
• Provide hands‑on technical support, troubleshooting and service on user endpoints, computers, and peripherals.
• Employ multiple troubleshooting mechanisms to resolve issues swiftly.
• Work closely with vendors/manufacturers to support a wide range of technologies and equipment; coordinate service activities with these contacts as needed.
• Interact with internal personnel, associates, and other IT personnel in a service‑oriented, professional manner.
• Provide front‑line support for software solutions.
• Regular and predictable attendance as scheduled.
• Work cooperatively with others.

• Train customers on systems as needed.

This is not meant to be an exhaustive list. There will be other duties as assigned.

Required

Skills and Abilities:

• Impeccable attention to detail.
• Experience with Administering Microsoft Office 365 and associated applications (Productivity Suite, SharePoint, Exchange, Teams, Azure Active Directory).
• Must be able to work with minimal supervision.
• Solid communication skills, both verbal and written.
• Ability to respond quickly to issues and maintain focus until resolution.
• Be vigilant in spotting and thwarting threats to systems and processes.
• Patience, determination, discipline, and maturity to effectively handle stressful situations.
• Work hours and schedule may vary occasionally to accommodate maintenance or upgrades that can only happen outside of normal business hours.
• Up to 10% travel may be required.

Education and Experience:

• Minimum 4 years of experience in an IT/IS helpdesk related role.
• AAS or AS degree or higher in a computer science program.
• CompTIA certifications are desired.
• Manufacturer certifications are strongly desired. Especially:
  Microsoft, Cisco, HP, VMware.
• Valid driver’s license with appropriate driving record.

Physical Requirements:

• Ability to sit for long periods of time.
• Ability to work on a computer for long periods of time.
• Ability to lift up to 25 lbs.
• Ability to pass drug screen and background check.