More jobs:
Technical Support Specialist
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-01-27
Listing for:
Sharp Decisions
Full Time
position Listed on 2026-01-27
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Cybersecurity
Job Description & How to Apply Below
A client of Sharp Decisions is looking for a Technical Support Specialist. This role is
REMOTE (flexible hours); a 5- month contract, W2 only.
- Troubleshoot product and technical issues.
- Determine severity and scope analysis of issues, inquiries, and requests.
- Communicate effectively with clients via telephone or email.
- Manage all client related issues into Client Relationship Management tool (CRM) – Salesforce
- Escalate complex issues to technical and product resources with the appropriate information to resolve the customer’s inquiry
- Manage customer and user configurations.
- Strong prioritization and planning skills
- Excellent communication skills and ability to speak clearly with technical as well as non-technical clients.
- Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean.
- Ability to remain calm and even keeled with frustrated customers.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×