Collaboration Technology Engineer

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** Job Summary
** the administration, integration, and optimization of enterprise collaboration platforms and productivity tools. The position will be a team player working to expand and mature the collaboration solutions for use within our enterprise. This role will help coordinate the evaluation, deployment, and management of current and future technology across the organization to ensure service, quality, and continuity for our business units and teams.

The ideal candidate has experience supporting a wide range of collaboration technology platforms. We are currently seeking a Collaboration Technology Engineer with expertise in collaboration tools and platforms. As a key member of the UMG Global Technology team, the Collaboration Technology Engineer is responsible for In addition to having strong technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

Lead employee collaboration experiences and ensure our global users have access to reliable and efficient technology solutions that empower them to excel in their roles and drive business success. Gather requirements to implement and maintain collaboration and productivity tools.

Support day-to-day collaboration and productivity tools to ensure a superior and reliable user experience. Administer and configure collaboration platforms (M365, Google Workspace, Slack, , etc.) to ensure secure, scalable, and efficient operations. Enforce organizational standards for collaboration platforms, including workspace roles, provisioning protocols, and compliance requirements. Provide Tier 2/3 support and training for collaboration tools, ensuring high user satisfaction. #

Job Requirements
** Essential Qualifications
** Minimum of 5 years' experience in a technology project task-based role with a minimum 2 years' experience supporting various collaboration and productivity platforms. Similar platform experience will be considered. Engineering degree, certification or equivalent experience.

Strong verbal and written communication skills, with the ability to translate technical terms to layman’s terms.

Organized, with the ability to multi-task with excellent follow through.

Strong project management skills. Excellent interpersonal and communication skills. Demonstrated ability to build consensus among a diverse group of stakeholders. Experience and comfort in delivering presentations to senior leadership. Self-motivated with ability to work in a team and independently. Ability to travel globally if required.

Schedule flexibility to work with partners in multiple global time zones.
* 100% coverage for out-patient mental health services
* Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
* A lifetime fertility support allowance of $30,000 to plan participants
* Student Loan Repayment Assistance and Tuition Reimbursement
* 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
** Disclaimer:
This job description only provides an overview of job responsibilities that are subject to change.*
* ** Universal Music Group is an Equal Opportunity Employer*
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