IT Support Technician

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.

The MLC is committed to excellence, service, and transparency. Our culture is collaborative, and the team works in a hybrid environment. You are respected and valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

As an IT Desktop Support Technician, you will work directly with the internal desktop support team to streamline the imaging and deployment of MLC workstations. You will provide exceptional customer experience for all internal users, solving problems—big and small—in a dynamic, fast-paced environment. You will help maintain and champion MLC’s mission while driving alignment, autonomy, and accountability across initiatives.

• Minimum of 1 year of experience with PC desktop support or relevant certification(s)
• Excellent customer service skills
• Ability to effectively analyze and resolve problems in a fast-paced environment
• Ability to organize and set priorities according to situational demands
• Familiarity with cloud-based platforms, Microsoft Office Suite, Help Desk Systems, including Remote Assistance
• Able to work a flexible schedule of up to 20 hours a week, including after normal business hours to support events

• Deploy laptop/desktop hardware and common peripherals in accordance with MLC’s asset management processes and procedures
• Verify returned equipment meets operational standards
• Assist with routine maintenance of MLC systems

• Collaborate with scheduled office organizers to support the ongoing use of audio and teleconference equipment and ensure compliance with MLC standards and guidelines
• Monitor conference room systems and assist in providing a stable experience for both MLC users and guests
• Provide technical support to MLC users related to wireless and home networking, VPN, multi-factor authentication, and threat management
• Maintain a comprehensive and current knowledge of MLC’s technology and recommend modifications as necessary

• Embrace MLC’s leadership values and apply guiding principles to your team’s work
• Be process-oriented, data-driven, and tech-savvy; collaborate, show curiosity, and be open to new ideas
• Build a dynamic team; mentor team members and develop future leaders
• Inspire others with enthusiasm and humility

The MLC is an equal opportunity employer. MLC does not make employment decisions based on race, color, religion or religious belief, ethnic or national origin, sex, gender, gender identity, sexual orientation, marital status, citizenship status, disability, age, military or veteran status, or any other category protected by local, state, or federal law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation.

Seniority Level: Mid‑Senior level

Employment Type: Full-time

Job Function: Information Technology

Industries: Construction, Software Development, and IT Services and IT Consulting