Director IT Operations

Director IT Operations

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Vori Health is an award‑winning, nationwide, virtual‑first musculoskeletal medical practice focused on evidence‑based care that treats the whole person. Using a unique care model, we connect patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.

We are seeking a highly skilled Director of IT Operations to lead and scale our technology operations in support of our mission to provide integrated, whole‑person musculoskeletal (MSK) care. This role oversees the performance, reliability, and security of our cloud environments, end‑user computing, IT service desk, and device lifecycle management. The Director will also play a key role in supporting the CISO with security certifications (including HIPAA and HITRUST), ongoing security initiatives, and internal and external compliance audits.

This is a hands‑on leadership role ideal for an operationally‑driven, detail‑oriented IT leader who thrives in a fast‑paced, digital‑first healthcare environment.

• Lead day‑to‑day IT operations across cloud infrastructure, IT service desk, and end‑user technology.
• Establish operational processes, service‑level expectations, and performance metrics to ensure reliable, responsive support.
• Develop and maintain documentation, runbooks, and IT policies to support operational consistency and scalability.
• Oversee IT asset management, including procurement, inventory tracking, and lifecycle planning.

• Manage Vori Health’s cloud‑based environments (AWS, Azure) in partnership with engineering and security teams.
• Ensure cloud performance, reliability, availability, and cost optimization.
• Oversee configuration management, access controls, and cloud resource provisioning.
• Support disaster recovery/business continuity planning and periodic testing.

• Lead the IT service desk team to deliver world‑class support for internal employees and clinicians.
• Oversee laptop provisioning, onboarding/offboarding workflows, device deployment, hardware troubleshooting, and end‑user training.
• Continuously improve help desk processes, request routing, ticket volume analysis, and automation opportunities.
• Ensure timely resolution of incidents and root‑cause analysis for recurring issues.

• Work closely with the CISO to support Vori Health’s security certification and compliance initiatives, including HIPAA and HITRUST readiness and maintenance.
• Participate in risk assessments, vulnerability remediation, policy updates, and security awareness efforts.
• Collect and prepare evidence for internal and external audits, including SOC 2 (if applicable), HIPAA audits, and HITRUST assessments.
• Ensure IT operational controls are implemented, monitored, and documented.

• Manage IT vendors, SaaS platforms, MSP partners, and hardware providers to ensure strong service delivery and contract performance.
• Evaluate new tools and technologies that enhance IT operations, security, and employee productivity.
• Oversee licensing management, renewals, and cost optimization across IT services.

• Build, mentor, and lead a high‑performing IT operations team.
• Collaborate cross‑functionally with Engineering, Product, Clinical Operations, People Ops, and Security teams.
• Communicate operational status, risks, and initiatives to leadership in a clear and actionable manner.
• Champion a culture of reliability, security, continuous improvement, and exceptional internal customer service.

• Leading team of support specialists and cloud engineers, Dev Ops engineers.

• Required:
  • Bachelor’s degree in Information Technology, Computer Science, or related field—or equivalent experience.
  • 10+ years of progressive IT operations experience, including managing cloud environments and IT support functions along with 5 years of leadership experience.
  • Strong experience with IT service desk leadership, device provisioning (Mac/Windows), and SaaS administration.
  • Experience…