EDI Production Support Analyst

EDI Production Support Analyst

Category:
Software Development/ Engineering

Main location:
United States, Tennessee, Nashville

Alternate Location(s):
United States, Louisiana, Lafayette

Position : J

Employment Type:

Full Time

Make an impact like never before.

We're growing rapidly and are looking for an EDI Production Support Analyst.

This is a hybrid role that requires hybrid, on-site work at the client site in Nashville, TN or Lafayette, LA.

We're a close-knit team that has access to global resources. You'll have the opportunity to explore a wide range of industries, technologies, and geographies, all while enjoying the personal touch that our local operating approach offers.

Growth at CGI is driven by your goals, so if you're looking for an inclusive place where you're empowered to chart your own path, then we'd love to meet you.

• Monitor and resolve production support tickets daily, ensuring issues are triaged, tracked, and resolved within SLA.
• Monitor file servers, batch jobs, and inbound/outbound file flows for failures or abends and take corrective action.
• Provide daily operational support for EDI EDIFECS, Biz Talk applications and interface processes, including coordination with downstream application teams.
• Support deployment and release activities, including validation and post-deployment checks.
• Maintain accurate daily work logs, incident documentation, and status updates.
• Collaborate with application, infrastructure, and business teams to ensure stable production operations.

• At least 8+ years of experience in:
• EDI Applications Edifecs v9.2.3, EAM, TPM, XEngine 8X and XE Server
• Database technologies such as MySQL
• X12N transactions, HL7 messages, FHIR, SOX/SOC1, Teradata, X12
• Web Services, Java, SQL/SSIS development related to EDI
• Biz Talk Services
• Working in 24
  * 7 support model, on weekly rotating shifts
• Coordination with various teams to help resolve and fix production issues
• Medicaid and Medicare transactions
• Dynatrace
• ITIL processes – Incident Management & Problem Management
• AWS – Foundation, Key Services – ECS/EC2/S3
• Performing continuous improvement of systems by analyzing performance metrics of different programs and come up with optimizations
• Deployment methodologies and helping to coordinate production support teams on quick defect fixes /release fallout handling by permanent fixes within change windows specified
• AWS services (EC2, S3, RDS, VPC, IAM)
• AWS Cloud Watch and centralized logging tools
• Excellent problem-solving, communication skills and PROD support mindset

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation including profit participation program
• Comprehensive medical, dental, and vision benefits
• Basic life and accidental death & dismemberment insurance
• Matching contributions through 401(k) plan, and CGI share purchase plan
• Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
• 10 paid holidays per year
• At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
• Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• Paid jury duty leave, up to time summoned
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

For…