Configuration Lead

Position: Application Configuration Lead
* Lead the configuration and customization of court CMS platforms to support judicial processes, case types, and jurisdictional requirements.
* Design and implement personalization strategies, leveraging platform features to deliver tailored user experiences for judges, clerks, attorneys, and public users.
* Oversee the creation and maintenance of configuration documentation, including configuration management plans, change logs, and audit trails.
* Manage platform upgrades, releases, and integration of new features, ensuring minimal disruption to court operations.
* Ensure all configurations support compliance with state and federal regulations, including CJIS, HIPAA, and accessibility standards (e.g., Section 508, VPAT).
* Ensure all requirements are captured, mapped, and tracked throughout the project lifecycle, supporting compliance and audit activities.
* Collaborate with business analysts, court subject matter experts, and functional leads to verify that requirements are met and documented in the RTM.Support the maintenance of the Requirements Traceability Matrix (RTM) for all configuration and customization efforts.
* Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
* Minimum FIVE (5) years of professional experience in application configuration, platform personalization, and agile leadership roles.
* Experience managing requirements traceability and agile ceremonies across multiple teams.
* Familiarity with low-code platforms and cloud-native development.
* Strong analytical, problem-solving, facilitation, and communication skills.
* Experience in a consulting or client-facing role.
* Experience with statewide or multi-jurisdictional court CMS implementations.
* Experience supporting digital transformation or modernization initiatives in the justice sector.
* Familiarity with the court system, judicial processes, and compliance requirements (e.g., CJIS, HIPAA, Section 508).
* Experience with platform-specific personalization frameworks, reusable component libraries, and user experience optimization strategies.

Demonstrated experience configuring and managing personalization and customization of case management systems (e.g., Equivant JWorks, Tyler Odyssey, Service Now, Dynamics 365, Appian, Salesforce).
* Medical, Rx, Dental & Vision Insurance
* Personal and Family Sick Time & Company Paid Holidays
* Parental Leave
* 401(k) Retirement Plan
* Group Term Life and Travel Assistance
* Voluntary Life and AD&D Insurance
* Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
* Transit and Parking Commuter Benefits
* Short-Term & Long-Term Disability
* Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
* Employee Referral Program
* Corporate Sponsored Events & Community Outreach
* annual membership
* Employee Assistance Program
* Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and  protection, etc.)
* Position may be eligible for a discretionary variable incentive bonus
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