Implementation Specialist; Engineer

Implementation Engineer

Join to apply for the Implementation Engineer role at i3-Milestone

JOB TITLE:

Implementation Engineer
FLSA STATUS:
Non-Exempt
DEPARTMENT:
Justice Tech

REPORTS TO:

Associate Director

SUPERVISORY RESPONSIBILITIES:

No

JOB LOCATION:

Remote (US Based)
TRAVEL:
Up to 40%

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand client’s business processes
• Reports project/workstream statuses and risks to Project Managers
• Sets up and conducts product overview and solution demonstrations
• Analyzes current state and future state to ensure features and functionality meet scoped requirements, including compliance requirements
• Installs databases and software and configures the solution to meet the client’s needs
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and/or assists with client/end-user training
• Provides client support during testing, go‑live and post go‑live
• Triage, debug, and resolve defects
• Migrates solution to production and performs post‑production review
• Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition client solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders
• Provides technical guidance and knowledge transfer to technical client and project team members
• Develops and improves project and internal documentation and processes

• Associate degree in accounting related field or 2+ years of software/IT client service experience
• Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
• Excellent communication skills with ability to build collaborative relationships
• Ability to work independently and as part of a team
• Strong analytical and problem‑solving skills
• Self‑starter
• Detail‑oriented
• Ability to prioritize work and meet deadlines

• 2+ years’ experience in a software training and implementation environment
• 2+ years' experience with financials/accounting
• Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

• Entry level

• Full‑time

• Information Technology
• Utilities

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