Technical Analyst II

Description

Do you want to join an organization that invests in you as a Technical Analyst II? At Tri Star Skyline Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our team members over the course of three years.

Tri Star Skyline Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Learn more about Employee Benefits

Note:

Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Technical Analyst II to be a part of our team.

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end‑user desktop incidents and requests reported to the Service Desk. The Technical Analyst II is also responsible for mentoring, supporting and training entry‑level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior‑level support personnel.

Support to other division and facility IT personnel is provided as warranted, and participation in 24x7 on‑call support is provided based on division IT staff rotation.

The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC‑based equipment and cabling, the Technical Analyst II can provide expanded on‑site support to technical resources, if needed.

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including terminals, personal computers, printers, cabling, and related software products.
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, providing a superior customer support experience.
• Analyzes and provides hands‑on support for moderate to complex inquiries, determining appropriate technical area or vendor to resolve the problem and coordinating with other technical areas as needed.
• Logs and tracks problems; reviews problem tracking databases.
• Mentors, trains and supports entry‑level technical analysts.
• Performs facility‑based moves, adds, and changes (MACs), as needed.
• Maintains documentation for each incident or request and escalates complex problems to the next level of support per documented procedures.
• Pro…